Panama Terms & Conditions


ARRIVAL INFORMATION

Thank you for choosing Mex Rent A Car. Our representative will await your arrival at the Airport. After collecting your luggage, proceed to the Car Rental Area where you will find the Mex Rent A Car / Express Rent A Car booth.

ADDITIONAL DRIVER

Additional drivers are $2.00 USD per day plus taxes per driver.

AGE

Minimum age is 18 and maximum age is 85. An underage charge of $6.00 USD per day plus taxes applies for renters between 18 and 25 years old.

CANCELLATIONS

If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4624 2114, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent A Car will not be responsible for such cancellation fees.

DEPOSIT

The deposit will depend on the car class selected and the insurance option included. Deposit can go from $300.00 to $2,500.00 USD.

DRIVERS LICENSE

All drivers must present a valid drivers license during pick up. The license must have more than 1 year of usage and be in roman alphabet.

EXCHANGE RATE

Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.

FUEL

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

GEOGRAPHIC

Vehicles cannot cross the border to other countries.

INSURANCE AND WAIVER OPTIONS

PPCRD protection is mandatory by law within Panama country. This protection will be required in addition to the original estimated of rental, if the booking itself does not have it already included. Please verify terms and conditions on your booking for further information.

  • PPCRD: Third party coverage up to $10,000.00 USD / Partial coverage due a collision against a vehicle in movement and total theft of the vehicle. The customer is responsible for the damages up to the deductible according to the rented vehicle. Does not cover everything that exceeds that amount in third party liability. Required deposit: $2,500.00 USD. PPCRD is $18.00, $21.00 or $23.00 USD per day plus taxes, depending the rented vehicle.
  • PDT: Increase the coverage against third parties up to $35,000.00 USD. Does not cover damages to the rented vehicle or total theft. PDT is $5.00, $6.00 o $8.00 USD per day plus taxes, depending the rented vehicle.
  • PLLP: Coverage for tires and windshields. It covers the frontal windshield and the tires of the rented vehicle. PLLP is $3.50 o $8.00 USD per day plus taxes, depending the rented vehicle.
  • VYCF: Coverage against overturn, collision and escape. With this protection the customer is exonerated for the charges caused by overturn, collision and escape. The renter will be only responsible for the deductible of the vehicle rented. VYCF is $7.00 o $9.00 USD per day plus taxes, depending the rented vehicle.
  • CRA: Scratches Coverage. By including this protection, the renter is covered for any scratch on the vehicle that is not caused within a collision incident. CRA is $6.00, $9.00 o $10.50 USD per day plus taxes, depending the rented vehicle.
  • LDW: With this protection the customer is exonerated for the payment of any deductible. It must be a police report in order to honored this waiver. It covers the damages caused against another car in movement. Does not cover impacts to a static object. LDW is $16.00 o $19.00 USD per day plus taxes, depending the rented vehicle. If LDW is included in the rental, the required deposit will be from $300.00 to $800.00 USD depending de rented vehicle.

MILEAGE

The mileage is unlimited.

NO SMOKING

Please do not smoke inside the vehicle. If any smoke is detected, a cleaning fee will apply.

ONE-WAY RENTALS

One-way rentals are available, a drop-off charge may apply.

ONLINE BOOKINGS

Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.

OPTIONAL EXTRAS

GPS devices are available at the counter for $9.99 USD per day plus taxes. Child seats are also available for $5.00 USD per day plus taxes.

PAYMENTS

We accept Visa, MasterCard and cash for payment. We do not accept travelers checks for any type of payment.

PRE-PAY

Mex Rent A Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if driver does not comply with the rules described on these terms, even if the booking has been pre-paid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4624 2114.



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