FAQS

Yes. The best rates and the best option in rental cars to travel in more than 40 cities. www.mexrentacar.com.

Unfortunately no. However, we can guarantee the price you booked. If the vehicle you booked is not available we will upgrade to the next car category.

Mex does not require a credit card to book through our call center or online at www.mexrentacar.com. However, a credit card will be requested at the time of pick-up.

If your reservation was confirmed directly with our phone representatives or thru our website, please use the same channel to cancel it. Mex does not charge for cancellations but we will thank you if you notify us in case your plans change. If your booking was made through a third party website, please review their site policy to avoid cancellation charges.

The minimum age to rent a vehicle with us is 18 years old. Please be aware that drivers between the ages of 18 and 25 are subject to a "young driver" daily fee. You can verify the exact cost of this fee during the booking process on our website.

It is important to present the documents in physical and valid during your rental period, complying with the requirements that we will share with you below to make your reservation valid:

• Official ID: INE or Passport.
• Valid driver's license: It must have more than 1 year of use and in Roman alphabet. In case you do not have a license in Roman alphabet, you must present a valid and physical international driver's license.
• Credit card: It must be personalized in the name of the main driver and cardholder and with more than 1 year of use. It is important to present the physical card as we do not currently offer contactless or digital card payments.

To pick up your vehicle, you only need to present three valid documents:

• A government-issued photo ID (Passport or official ID).
• A valid driver's license (national or international).
• A credit card in the main driver's name for the security deposit.

We do not require proof of address or credit history checks.

The minimum rental age is 18 years old. Drivers between 18 and 24 years of age are subject to a young driver surcharge of $264.65 MXN per day (taxes included). This fee applies at all MEX locations in the Monterrey metro area.

When you pick up your vehicle at Terminal B, you'll need to present

• A valid government-issued ID (Mexican INE or passport)
• A valid driver's license, and
• A physical credit card in your name.

Prepaid cards and cash are not accepted for the security deposit. Your passport must remain valid throughout the entire rental period.

The minimum age to rent a car with MEX in Mexico is 18 years old. Please note that if the primary driver is between 18 and 24 years old, a mandatory young driver fee applies, which amounts to $13 USD per day, taxes included, for city locations like Punto São Paulo. This exact policy and daily rate apply across all our rental locations within the metropolitan area. Once the driver reaches 25 years of age, this specific surcharge is fully waived.

Yes, it does. All base rates for direct reservations on our official website automatically include our standard protection package: Third-Party Liability (RLP) up to $750,000 MXN and a partial Collision Damage Waiver (CDW). Under this basic option, your financial responsibility is limited to a 10% deductible of the vehicle's invoice value for material damages or total loss, and a 20% deductible for total theft. If you prefer to drive with zero out-of-pocket expenses, our Total Coverage (CT) plan is available both online and at the counter during your vehicle pick-up.

Yes, you can easily register additional drivers to share the wheel during your trip. Each additional driver carries a set fee of $93.86 MXN per day, with all applicable taxes already included.

It is an essential requirement that anyone who intends to drive the vehicle goes directly to the rental counter alongside the primary renter. They must present the same paperwork: a valid official photo ID and a physical, current driver's license.

Mex Rent A Car is located on the major airports and cities in Mexico as well as other countries. For more information please go to the "LOCATIONS" section.

Mex Rent a Car offers a wide range of vehicles to suit all your car rental needs, from economy to convertibles, SUV's and VAN's. Brand and models may vary depending the pick up location.

Yes, a drop off fee will apply depending the pick-up and drop-off locations.

Yes, to proceed with the reservation, a deposit will be required on your credit card.

For all reservation made through www.mexrentacar.com, social media, call center or any of our direct reservation channels, the following deposits will apply:

• RLP + CDW (Rental Liability Protection + Collision Damage Waiver): 

If the credit card is Visa or Mastercard, an additional authorization of $10,000.00 MXN will be required  for cars, SUVs and VANs. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $25,000.00 MXN.

If the credit card is American Express, an additional authorization of $30,000.00 MXN will be required for cars, SUVs and VANs.. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $50,000.00 MXN.

• CT (Total Coverage 0% deductible):  You can check the costs of the coverage in the section "INSURANCE AND WAIVER OPTIONS".

If the credit card is Visa or Mastercard, an additional authorization of $1,500.00 MXN will be required  for cars. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $5,000.00 MXN.

If the credit card is American Express, an additional authorization of $15,000.00 MXN will be required for cars, SUVs and VANs.. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $25,000.00 MXN.

*If your reservation was made through a third party, we recommend you to check out Terms and Conditions.

Yes, within Mexico you can drive between states. If you rent the car outside Mexico City and want to drive it there, please notify our call center in advance so we can provide you with a vehicle that comply with the Mexico City traffic regulations. If you rent the vehicle in Mexico you can also drive into the United States with the anticipated recruitment of our United States insurance coverage (USI). If you rent the vehicle on the U.S. you cannot cross over to Mexico. For the moment, vehicles cannot cross the border to southern countries.

The fee is based on 24 hours periods. You will have 1 hour as courtesy at the time you return the vehicle.

Rates do not include gasoline. The car must be returned with the same amount of gas with which it was initially given, this to avoid refueling charges.

We have the service of prepaid gasoline, ask for the price directly at the counter as it varies depending on the model of the car. With this service, you receive a full tank of gas and you can return it empty or in any amount less than what was delivered to you.

The rent is for a period of 24 hours. You do have 1 hour courtesy to return the car. After that time you will be charged for another rental day.

When you pick up your vehicle at the counter, you must provide your billing information to our team. In case you do not request it at the time of picking up the car, we recommend you to contact our Customer Service area at customer.care@mexrentacar.com in order to review your case in detail. 

It is important to verify that the information you provide is correct, in order to send you the invoice in a timely manner. Once the rental is finished, you should receive your invoice within 72 hours.

If you made a prepayment through a third party site, it is necessary that you contact them directly.

If you do not require a VAT invoice, but you need your billing voucher, please contact customer.care@mexrentacar.com

The security deposit is processed via credit card and varies based on your chosen protection plan and vehicle type. With our Total Coverage (0% deductible), we offer one of the lowest deposits in the market, starting at $1,500 MXN for sedans and standard SUVs. Please note that the deposit amount may be higher if you select a premium vehicle, opt for partial coverage, or book through a third-party platform.

Rental rates depend on the vehicle type, the season, and the coverage you choose. At our Guadalajara Chapalita location, an economy sedan starts from $350 MXN per day with basic CDW coverage, or from $790 MXN per day if you prefer Total Coverage with 0% deductible. A compact SUV is available from $699 MXN with basic coverage and from $1,399 MXN with total protection. For the lowest rate and unlimited mileage, we recommend booking directly on our website.

Rates depend on the type of vehicle, the season, and the coverage you choose. An economy sedan starts at $350 MXN per day with Basic Coverage (CDW, 10% deductible), or from $790 MXN per day with Total Coverage (0% deductible). A compact SUV starts at $699 MXN per day with basic coverage, or from $1,399 MXN per day with total coverage. To get the best rates on your Monterrey car rental, we recommend booking directly on our website.

The security deposit is charged to a credit card and varies based on the coverage selected, the type of car, and your booking channel. If you book directly with MEX and choose Total Coverage (0% deductible), the deposit is as low as $1,500 MXN for cars, and SUVs — one of the lowest in the market — and $5,000 MXN for Premium or 4x4 categories. Deposits may be higher for partial coverage plans or third-party bookings. We accept Visa, Mastercard, and American Express.

The amount depends on the coverage you choose and the type of vehicle you rent. If you choose Total Coverage (0% deductible), the hold on your credit card starts at $1,500 MXN for cars and SUVs (the lowest on the market!). If you select standard protection, the amount may vary. In any case, the hold is released once you return the vehicle under the agreed conditions.

18 years old. Drivers between 18 and 24 years old pay an additional young driver fee of $265 MXN per day (taxes included). Everyone who will be driving must present a valid driver’s license and an official ID — passport or INE, both are accepted.

Yes, mileage is completely unlimited as long as you complete your reservation directly through our official website. This means you can drive across the entire state of Nuevo León—or cross into neighboring states—without incurring any extra costs.

When booking a car rental at our San Pedro Garza García branch, a security deposit is required at the counter. This must be processed using a physical credit card under the primary driver's name.

If you reserve directly through our official website and select our Full Coverage (0% deductible), the deposit is only $1,500.00 MXN for cars, SUVs, and VANs.

This hold is fully released once the vehicle is returned in the same mechanical and fuel conditions agreed upon.

If you are renting within Mexico, you will have the option to select our Total Coverage (CT). Please read our terms & conditions regarding insurances and waivers for more information.

No. All of our rates within Mexico includes third party liability up to $750,000.00 MXN (RLP) and coverage for the vehicle rented in case of an accident or total theft, with a 10% deductible (CDW). If you rent the car in another country, please read the terms and conditions for that country in particular.

We recommend to call directly to your insurance provider for more information.

Each child seat rental is $5.99 USD per day plus taxes.

Yes. Different TravelTab units are available from $11.99 up to $21.99 USD per day plus taxes.

Yes, additional drivers must comply with the same initial requirements (Valid Driver's licence and ID). Additional drivers are $3.99 USD per day plus taxes each.

Yes. Mex requires that the driver's licence name and the credit card used for the deposit match in order to proceed with the rental.

The only insurance required to drive in Mexico is the Liability insurance and it is already included in all reservations, no matter where you make them. Liability insurance (RLP) covers you for up to 750,000 MXN for material or personal damages to third parties, however this is not a protection or insurance for the car, so we always recommend you to purchase some coverage that protects it, this will also reduce the security deposit that you will be asked for. 

If you book at www.mexrentacar.com your reservation will already have third party damage insurance, as well as a 10% deductible protection on the value of the car. If you book through a third party, we recommend that you verify that the insurance options offered are directly included in your reservation for your convenience, since third party insurance will not be included in your reservation. We invite you to check with your insurance company for specifications and characteristics. 

The Third-Party Liability (RLP) protection is essential for your safety and legal compliance. It covers damages caused to third parties (their property or person), meeting all current Mexican road regulations. At MEX, we always recommend verifying your contract's protection level to ensure a worry-free trip.

The security deposit is charged to a credit card and depends on the coverage selected and the booking channel used. If you book directly with us and choose Total Coverage (0% deductible), the deposit starts from $1,500 MXN for cars, SUVs, and vans, and from $5,000 MXN for Premium or 4x4 categories — one of the lowest deposits in the market. If your reservation was made through a third party or with partial coverage, the amount may be higher. Deposits are accepted only with Visa, Mastercard, or American Express credit cards.

All reservations made directly through mexrentacar.com include RLP coverage, which provides third-party liability protection of up to $750,000 MXN. There is also CDW coverage, which limits your liability for the vehicle to a deductible of 10% in case of damage or 20% in case of total theft. Optionally, you can add Full Coverage (CT), which reduces your deductible to 0%, covers tires and glass, includes roadside assistance, and extends third-party protection up to $3,000,000 MXN.

Yes. Mexican law requires Liability Protection for all vehicles on the road. Our online rates already include Rental Liability Protection (RLP), which covers damages to third parties up to $750,000 MXN. If you want greater peace of mind, our Total Coverage option reduces your deductible to 0% in case of theft or total loss. We prefer to explain this clearly upfront rather than have you find out at the counter.

Total Coverage limits your financial responsibility to a 0% deductible in the event of total theft or total loss of the vehicle. This plan includes protection against material damage to tires and windshields, medical expenses for all vehicle occupants up to $40,000 MXN per person, and access to legal assistance if the situation requires it. Additionally, you are backed by roadside assistance up to $5,000 MXN per incident to help with unforeseen events like flat tires, dead batteries, lockouts, or emergency fuel delivery. It is the ideal choice for complete peace of mind when driving. 

The minimum age requirement to rent a vehicle with MEX is 18 years old. However, in compliance with our corporate policies, drivers between the ages of 18 and 24 are subject to a young driver surcharge. For our city locations, this additional fee is approx. $13 USD (plus applicable taxes) per day. This standard industry fee is strictly tied to statistical risk profiles for drivers under 25 and is not exclusive to MEX.

The security deposit hold depends entirely on your chosen coverage and credit card type. When booking directly and selecting Full Coverage (CT), the security deposit starts at just $1,500 MXN (approx. $84 USD) for cars and SUVs using Visa or Mastercard, which is one of the lowest rates in the rental market. For American Express cardholders under Full Coverage, the hold is $15,000 MXN. If you opt for the basic RLP+CDW protection package instead, the deposit increases to $10,000 MXN with Visa or Mastercard.

All rates published on our website automatically include the RLP+CDW package by default. This provides Third-Party Liability protection up to $750,000 MXN and limits your financial responsibility to a 10% deductible on the vehicle's invoice value in case of total loss or material damage. For a 0% deductible experience, you can upgrade at the counter to Full Coverage (CT2 tier for compact and intermediate cars starts at approx. $44 USD per day), which extends third-party protection up to $3,000,000 MXN while adding medical expenses and roadside assistance.

To avoid any extra refueling charges at the end of your car rental in Monterrey, our corporate policy requires that all vehicles be returned with the same amount of fuel that was documented in the tank during the initial inspection.

We recommend asking our counter agents about our convenient prepaid fuel option, which allows you to return the car without worrying about finding a local gas station right before your drop-off time.

Please contact us at +52 (33) 4624 2114 and ask for an extension on the agreement to avoid phone calls and emails asking you to return the vehicle.

Call immediately to +52 (33) 4624 2114.

Call immediately to +52 (33) 4624 2114.

Drive to a safe location and switch the tire for the spare one. You can also call +52 (33) 4624 2114 for assistance.

Please call immediately to +52 (33) 4624 2114. The client will be responsible for the additional charges this may incurr.

Call immediately to +52 (33) 4624 2114 to find out how you can get a duplicate. Most of our cars are brand new, so to create a duplicate will take a sophisticated procedure and the assistance of the dealership. The charges will be full responsibility of the client.

Yes. Mex Rent A Car can provide roadside assistance by calling to +52 (33) 4624 2114. Additional charges may apply. We recommend you to purchase our roadside assistance service (RSA) at the moment you pick up the car.

It is client's responsibility to re-fuel the vehicle. If you require assistance please call to +52 (33) 4624 2114.

Smoking is not allowed inside the vehicles. In case a smoke odor is detected, cleaning charges will apply.

The cleaning fee in Mexico is $600 MXN including taxes.

The cleaning fee in the United States is $250 USD plus taxes.

Yes, it is possible. You can pick up your car at the Guadalajara International Airport and return it to any of our offices within the Guadalajara Metropolitan Area at no additional cost. Please keep in mind that returning the vehicle to a location outside the metropolitan area may incur a "drop-off" fee, depending on the distance and office policies.

When picking up your vehicle, you will need to present three things:

• a valid government-issued ID (INE or Passport)
• a valid driver's license — either physical or digital through the official app of the issuing state —
• and a credit card in your name.

Both your passport and INE must remain valid throughout the entire rental period. If your license is not in the Roman alphabet, you will need to present a valid international driving permit.

Yes. MEX Rent A Car has four offices in the Guadalajara metropolitan area: the airport (GDL), Chapalita, Punto São Paulo, and Rafael Sanzio Av. You can pick up your car at any of them and return it to another. A drop-off fee may apply depending on the distance between locations; please check with our agents at the time of rental to get the exact cost.

At the MEX counter in Terminal A & C, you will need to present three documents:

• A valid government-issued ID (Mexican national INE ID or passport)
• A valid driver's license,
• And a credit card in your name.

Your INE ID and Driver´s license must be valid throughout the entire rental period. The credit card must be presented in physical form. The same card or cardholder cannot be used to rent two or more vehicles at the same time.

To ensure a smooth and quick process at the rental counter, you must present a valid official ID (Passport), a valid driver’s license, and a physical credit card under the main renter’s name. Please note that both your ID and driver’s license must remain valid throughout the entire duration of your rental agreement.

At MEX, the minimum age to rent a vehicle is 18 years old. Please be aware that drivers between the ages of 18 and 25 are subject to a "young driver" daily fee of approximately $264.65 MXN (taxes included).

Absolutely! You can add additional drivers to share the driving experience. Each extra driver has a cost of approximately $105.60 MXN per day (taxes included). All additional drivers must meet the same documentation requirements as the primary renter and must be physically present at the counter when opening the contract.

We are known for offering some of the lowest security deposits in the market. If you book directly through our website and select Full Coverage (CT), the deposit starts as low as $1,500.00 MXN for standard cars and SUVs when using Visa or Mastercard. If you prefer to use American Express or choose basic protection plans, the hold amount will be higher depending on the vehicle category.

We understand that travel plans can change unexpectedly. Your reservation includes a grace period of up to 6 hours after your confirmed arrival time. If you plan to pick up your vehicle at the airport and return it to a different office—such as our Playa del Carmen (PCM), Mérida, or Chetumal locations—please keep in mind that a "drop-off" fee may apply based on the distance.

Only three things are essential: a valid official ID (INE or passport), a valid driver’s license, and a physical credit card under the reservation holder’s name. Without these three items, the rental agreement cannot be completed, so make sure to have them ready before arriving at the office.

All our rates already include Rental Liability Protection (RLP) by default, which covers damages caused to third parties — both to their property and physical well-being. This is the coverage required by Mexican law to drive on Mexican roads, and we already include it in the base price. If you wish, you can purchase extended coverage directly at the counter.

Yes. Additional drivers have an approximate cost of $100 MXN per day and are registered directly at the office when signing the rental agreement. Each additional driver must be over 18 years old and present a valid driver’s license. If the driver is under 25 years old, an underage fee applies. Adding extra drivers is especially useful for long trips where sharing driving duties makes sense.

Yes, you can pick up your vehicle at one office and return it to another. One of the most convenient benefits of renting with MEX in the Guadalajara area is that if you collect your vehicle at our Punto São Paulo office and need to return it to another station within the metropolitan area, you can do so without paying additional transfer fees. This drop-off fee exemption applies specifically among our locations within the Guadalajara Metropolitan Area, including the Chapalita-Expo Guadalajara branch, the Galerías-Rafael Sanzio branch, and the Guadalajara International Airport. 

You must present three original, physical documents that must remain valid throughout your entire rental period:

• A valid government-issued photo ID (such as a passport or voter ID).
• A valid driver's license in the Roman alphabet (otherwise, a valid International Driving Permit is required).
• A physical credit card under the primary driver's name. Please note that the same credit card cannot be used to open more than one rental contract simultaneously.

The dynamic authorization hold depends entirely on your vehicle category and the selected protection plan. When booking directly through the official MEX digital platforms and selecting our Total Coverage plan (0% deductible), the security deposit starts as low as $1,500 MXN ($85 USD approx.) for economy cars and standard SUVs, and scales to $5,000 MXN ($285 USD approx.) for Premium or 4x4 categories. This represents one of the lowest security deposits in the car rental market for all-inclusive coverage options in Guadalajara.

Our fleet operates under a strict "like-for-like" policy. Your vehicle will be delivered to you with a specific fuel level (often a full tank) and must be returned with that same amount. If the vehicle is returned with less fuel, a refueling service charge will be applied at the counter. To make your return process smoother, feel free to ask our agents about our fuel prepaid options when opening your rental agreement.

When picking up your vehicle at our calle Florencia downtown office, or any other location, you must present three mandatory documents: a valid official ID (Voter ID/INE or Passport), a valid driver's license (either physical or via the official state digital application), and a physical credit card under the main driver's name.

The documents you must present—all original and valid throughout the entire rental period—are:

• Valid driver's license (written in the Roman alphabet or a valid international driver's license). 
• Official identification: Official voting credential (INE) listed in the electoral roll or a valid passport. 
• Physical credit card under your name (Visa, Mastercard, or American Express).

Please note that cash or debit cards are not accepted for the security deposit.

It depends on the coverage package you choose. If you book directly on our website with Full Coverage (0% deductible), the security deposit starts at $1,500 MXN. If you choose the RLP+CDW basic coverage, the card hold using a Visa or Mastercard is $10,000 MXN for standard vehicle categories.

The minimum legal age to request a car rental in Monterrey San Pedro is 18 years old. If the primary renter or any additional drivers are between 18 and 24 years old, a young driver fee applies. The fee is $235.25 MXN per day, taxes included.

Yes, at MEX Rent A Car, we understand that travel plans can face unexpected logistical delays. Because of this, your confirmed reservation includes a grace period of up to 6 hours after your scheduled pick-up time.

After this period, we cannot guarantee the availability of the specific vehicle category you reserved. Nevertheless, our counter staff will do everything possible to provide you with an agile mobility solution.

To obtain a copy of your rental agreement please call +52 (33) 4624 2114. You can also contact us via email: customer.care@mexrentacar.com.

If you forgot any item on the vehicle that was just delivered, make sure you call directly to the local office or to the number +52 (33) 4624 2114. We recommend to call immediately to report your forgotten items and we will do our best to find them.

Our policy marks 30 days after the item was found.

In case of any claim, please contact our Customer Care department at +52 (33) 4624 2114. You will always have the option to contact us by email: customer.care@mexrentacar.com.

After finalizing your contract and obtaining your "CHECK OUT" voucher, the approximate time in which you will see the deposit reflected in your account depends on your bank and can vary between 7 to 21 business days. 

If the estimated time has already passed, we strongly recommend you to contact an executive of your bank with your reference number that you can identify in your "CHECK OUT" voucher so that they can identify the operation and release your security deposit. 

In case of any additional questions or if you do not have your voucher, you can request it at customer.care@mexrentacar.com and one of our executives will send it to you. 

Due to the fluctuation of exchange rates and being an independent company, the exchange rate is stipulated in your contract and according to this the conversion is made for the corresponding charge. However, the charges are applied in Mexican pesos according to this reference in dollars, so if the amount reflected in dollars is different, it corresponds to the value of the exchange rate between your bank and the one stipulated in your contract, however, the amount in Mexican pesos is the same. 

It is important to verify if your issuing bank applies extra charges for foreign transactions, since Mex Rent a Car is not responsible for this type of charges.

Yes. You can pick up your car at Terminals A & C and return it to any other MEX locations in the metropolitan area, such as Terminal B at the same airport, Monterrey Downtown (Barrio Antiguo), or San Pedro Garza García (Valle Oriente). It is also possible to return the vehicle at other MEX offices outside the Monterrey metropolitan area; however, a drop-off fee may apply depending on the distance between locations.

All vehicles must be returned with the same amount of fuel they had at the start of the rental period to avoid refueling service charges. To prevent these extra costs, we recommend topping off the gas tank right before returning the car to our office. If you prefer not to worry about finding a local service station during your trip, you can ask our uniform agents about our convenient prepaid fuel option when opening your rental agreement at the counter.

Yes, you can drop off your vehicle at a different branch, and you enjoy a significant strategic advantage within the metropolitan area: if you pick up your car at any office within the Mexico City Metropolitan Area and return it to another branch within that same zone, the drop-off fee is completely waived.

You can read all the legal parameters and logistics in our specialized blog post about how to return a rented car to another branch without paying extra.  This policy offers incredible flexibility if you plan to land at the Mexico City International Airport (MEX), pick up your vehicle there, and prefer to conclude your trip by dropping it off at the Felipe Ángeles International Airport (NLU) branch or the Toluca International Airport (TLC) sucursal, depending on your flight itinerary.

Yes, and with no additional cost (within the same metropolitan area). If you rent a vehicle within the Monterrey Metropolitan Area, you can return it to any of our four local branches without paying a drop-off fee. In our blog post on how to return a rental car to another branch without paying extra, we explain how this policy works step-by-step.