FAQS

Yes. The best rates and the best option in rental cars to travel in more than 40 cities. www.mexrentacar.com.

Unfortunately no. However, we can guarantee the price you booked. If the vehicle you booked is not available we will upgrade to the next car category.

Mex does not require a credit card to book through our call center or online at www.mexrentacar.com. However, a credit card will be requested at the time of pick-up.

If your reservation was confirmed directly with our phone representatives or thru our website, please use the same channel to cancel it. Mex does not charge for cancellations but we will thank you if you notify us in case your plans change. If your booking was made through a third party website, please review their site policy to avoid cancellation charges.

The minimum age to rent a car in Mexico is 18. Renters between 18 and 25 will be charge with an additional $10.00 USD per day plus taxes.

It is important to present the documents in physical and valid during your rental period, complying with the requirements that we will share with you below to make your reservation valid:

• Official ID: INE or Passport.
• Valid driver's license: It must have more than 1 year of use and in Roman alphabet. In case you do not have a license in Roman alphabet, you must present a valid and physical international driver's license.
• Credit card: It must be personalized in the name of the main driver and cardholder and with more than 1 year of use. It is important to present the physical card as we do not currently offer contactless or digital card payments.

Mex Rent A Car is located on the major airports and cities in Mexico as well as other countries. For more information please go to the "LOCATIONS" section.

Mex Rent a Car offers a wide range of vehicles to suit all your car rental needs, from economy to convertibles, SUV's and VAN's. Brand and models may vary depending the pick up location.

Yes, a drop off fee will apply depending the pick-up and drop-off locations.

Yes, to proceed with the reservation, a deposit will be required on your credit card.

For all reservation made through www.mexrentacar.com, social media, call center or any of our direct reservation channels, the following deposits will apply:

• RLP + CDW (Rental Liability Protection + Collision Damage Waiver): 

If the credit card is Visa or Mastercard, an additional authorization of $10,000.00 MXN will be required  for cars, SUVs and VANs. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $25,000.00 MXN.

If the credit card is American Express, an additional authorization of $30,000.00 MXN will be required for cars, SUVs and VANs.. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $50,000.00 MXN.

• CT (Total Coverage 0% deductible):  You can check the costs of the coverage in the section "INSURANCE AND WAIVER OPTIONS".

If the credit card is Visa or Mastercard, an additional authorization of $1,500.00 MXN will be required  for cars. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $5,000.00 MXN.

If the credit card is American Express, an additional authorization of $15,000.00 MXN will be required for cars, SUVs and VANs.. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $25,000.00 MXN.

*If your reservation was made through a third party, we recommend you to check out Terms and Conditions.

Yes, within Mexico you can drive between states. If you rent the car outside Mexico City and want to drive it there, please notify our call center in advance so we can provide you with a vehicle that comply with the Mexico City traffic regulations. If you rent the vehicle in Mexico you can also drive into the United States with the anticipated recruitment of our United States insurance coverage (USI). If you rent the vehicle on the U.S. you cannot cross over to Mexico. For the moment, vehicles cannot cross the border to southern countries.

The fee is based on 24 hours periods. You will have 1 hour as courtesy at the time you return the vehicle.

Rates do not include gasoline. The car must be returned with the same amount of gas with which it was initially given, this to avoid refueling charges.

We have the service of prepaid gasoline, ask for the price directly at the counter as it varies depending on the model of the car. With this service, you receive a full tank of gas and you can return it empty or in any amount less than what was delivered to you.

The rent is for a period of 24 hours. You do have 1 hour courtesy to return the car. After that time you will be charged for another rental day.

When you pick up your vehicle at the counter, you must provide your billing information to our team. In case you do not request it at the time of picking up the car, we recommend you to contact our Customer Service area at customer.care@mexrentacar.com in order to review your case in detail. 

It is important to verify that the information you provide is correct, in order to send you the invoice in a timely manner. Once the rental is finished, you should receive your invoice within 72 hours.

If you made a prepayment through a third party site, it is necessary that you contact them directly.

If you do not require a VAT invoice, but you need your billing voucher, please contact customer.care@mexrentacar.com

If you are renting within Mexico, you will have the option to select our Total Coverage (CT). Please read our terms & conditions regarding insurances and waivers for more information.

No. All of our rates within Mexico includes third party liability up to $750,000.00 MXN (RLP) and coverage for the vehicle rented in case of an accident or total theft, with a 10% deductible (CDW). If you rent the car in another country, please read the terms and conditions for that country in particular.

We recommend to call directly to your insurance provider for more information.

Each child seat rental is $5.99 USD per day plus taxes.

Yes, additional drivers must comply with the same initial requirements (Valid Driver's licence and ID). Additional drivers are $3.99 USD per day plus taxes each.

Yes. Mex requires that the driver's licence name and the credit card used for the deposit match in order to proceed with the rental.

The only insurance required to drive in Mexico is the Liability insurance and it is already included in all reservations, no matter where you make them. Liability insurance (RLP) covers you for up to 750,000 MXN for material or personal damages to third parties, however this is not a protection or insurance for the car, so we always recommend you to purchase some coverage that protects it, this will also reduce the security deposit that you will be asked for. 

If you book at www.mexrentacar.com your reservation will already have third party damage insurance, as well as a 10% deductible protection on the value of the car. If you book through a third party, we recommend that you verify that the insurance options offered are directly included in your reservation for your convenience, since third party insurance will not be included in your reservation. We invite you to check with your insurance company for specifications and characteristics. 

Please contact us at +52 (33) 4624 2114 and ask for an extension on the agreement to avoid phone calls and emails asking you to return the vehicle.

Call immediately to +52 (33) 4624 2114.

Call immediately to +52 (33) 4624 2114.

Drive to a safe location and switch the tire for the spare one. You can also call +52 (33) 4624 2114 for assistance.

Please call immediately to +52 (33) 4624 2114. The client will be responsible for the additional charges this may incurr.

Call immediately to +52 (33) 4624 2114 to find out how you can get a duplicate. Most of our cars are brand new, so to create a duplicate will take a sophisticated procedure and the assistance of the dealership. The charges will be full responsibility of the client.

Yes. Mex Rent A Car can provide roadside assistance by calling to +52 (33) 4624 2114. Additional charges may apply. We recommend you to purchase our roadside assistance service (RSA) at the moment you pick up the car.

It is client's responsibility to re-fuel the vehicle. If you require assistance please call to +52 (33) 4624 2114.

Smoking is not allowed inside the vehicles. In case a smoke odor is detected, cleaning charges will apply.

The cleaning fee in Mexico is $600 MXN including taxes.

The cleaning fee in the United States is $250 USD plus taxes.

To obtain a copy of your rental agreement please call +52 (33) 4624 2114. You can also contact us via email: customer.care@mexrentacar.com.

If you forgot any item on the vehicle that was just delivered, make sure you call directly to the local office or to the number +52 (33) 4624 2114. We recommend to call immediately to report your forgotten items and we will do our best to find them.

Our policy marks 30 days after the item was found.

In case of any claim, please contact our Customer Care department at +52 (33) 4624 2114. You will always have the option to contact us by email: customer.care@mexrentacar.com.

After finalizing your contract and obtaining your "CHECK OUT" voucher, the approximate time in which you will see the deposit reflected in your account depends on your bank and can vary between 7 to 21 business days. 

If the estimated time has already passed, we strongly recommend you to contact an executive of your bank with your reference number that you can identify in your "CHECK OUT" voucher so that they can identify the operation and release your security deposit. 

In case of any additional questions or if you do not have your voucher, you can request it at customer.care@mexrentacar.com and one of our executives will send it to you. 

Due to the fluctuation of exchange rates and being an independent company, the exchange rate is stipulated in your contract and according to this the conversion is made for the corresponding charge. However, the charges are applied in Mexican pesos according to this reference in dollars, so if the amount reflected in dollars is different, it corresponds to the value of the exchange rate between your bank and the one stipulated in your contract, however, the amount in Mexican pesos is the same. 

It is important to verify if your issuing bank applies extra charges for foreign transactions, since Mex Rent a Car is not responsible for this type of charges.