FAQS




Reservations

  • Is mexrentacar.com the best way to book a car?

    Yes. You can find a more complete pre-paid rate, no credit card required option, no deposit option among other benefits are always available on our website www.mexrentacar.com.

  • Is it possible to book a particular car model?

    Unfortunately no. However, we can guarantee the price you booked. If the vehicle you booked is not available we will upgrade to the next car category.

  • Do I need a credit card to book a car?

    Mex does not require a credit card to book through our call center or online at www.mexrentacar.com. However, a credit card will be requested at the time of pick-up.

  • How do I cancel a reservation?

    If your reservation was confirmed directly with our phone representatives or thru our website, please use the same channel to cancel it. Mex does not charge for cancellations but we will thank you if you notify us in case your plans change. If your booking was made through a third party website, please review their site policy to avoid cancellation charges.

  • What is the minimum age to rent a car?

    The minimum age to rent a car in Mexico is 18. Renters between 18 and 25 will be charge with an additional $10.00 USD per day plus taxes.

Rent & Rates

  • Where is Mex Rent A Car located?

    Mex Rent A Car is located on the major airports and cities in Mexico as well as other countries. For more information please go to the "LOCATIONS" section.

  • What type of vehicles are offered?

    Mex Rent a Car offers a wide range of vehicles to suit all your car rental needs, from economy to convertibles, SUV's and VAN's. Brand and models may vary depending the pick up location.

  • Can I pick up the car at one location and drop it off in another?

    Yes, a drop off fee will apply depending the pick-up and drop-off locations.

  • Do I need to leave a deposit to rent a car?

    Yes. If you booked through our website for a location in Mexico, the required authorization will be requested as explained below:

    • RLP + CDW (Rental Liability Protection / Collision Damage Waiver): 

    If the credit card is Visa or Mastercard, an additional authorization of $10,000.00 MXN will be required  for cars, SUVs and VANs. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $25,000.00 MXN.

    If the credit card is American Express, an additional authorization of $25,000.00 MXN will be required for cars. For categories included in SUVs and VANs the required authorization will be $30,000.00 MXN. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $50,000.00 MXN.

    • CT (Total Coverage):  You can check the costs of the coverage in the section "INSURANCE AND WAIVER OPTIONS".

    If the credit card is Visa or Mastercard, an additional authorization of $1,500.00 MXN will be required  for cars. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $5,000.00 MXN.

    If the credit card is American Express, an additional authorization of $10,000.00 MXN will be required  for cars. For categories included in SUVs and VANs the required authorization will be $15,000.00 MXN. For the following category vehicles such as Premium SUV (Chevrolet Suburban or Similar), Sport Convertible (Ford Mustang Convertible or Similar) and Standard Size SUV (Jeep Wrangler 4x4 or Similar) it is required to grant an authorization of $25,000.00 MXN.

  • Can I drive the vehicle out from the state which I rented originally?

    Yes, within Mexico you can drive between states. If you rent the car outside Mexico City and want to drive it there, please notify our call center in advance so we can provide you with a vehicle that comply with the Mexico City traffic regulations. If you rent the vehicle in Mexico you can also drive into the United States with the anticipated recruitment of our United States insurance coverage (USI). If you rent the vehicle on the U.S. you cannot cross over to Mexico. For the moment, vehicles cannot cross the border to southern countries.

  • How does the rent fee is calculated?

    The fee is based on 24 hours periods. You will have 1 hour as courtesy at the time you return the vehicle.

  • Does the cost of my rent include fuel?

    Mex Rent a Car fee's does not include fuel. Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

  • Do I have any tolerance at the time that I return the car?

    The rent is for a period of 24 hours. You do have 1 hour courtesy to return the car. After that time you will be charged for another rental day.

Insurances & Add-ons

  • What insurances and waivers are offered at the time of rental?

    If you are renting within Mexico, you will have the option to select our Total Coverage (CT). Please read our terms & conditions regarding insurances and waivers for more information.

  • Is it necessary to include an insurance to rent a car in Mexico?

    No. All of our rates within Mexico includes third party liability up to $750,000.00 MXN (RLP) and coverage for the vehicle rented in case of an accident or total theft, with a 10% deductible (CDW). If you rent the car in another country, please read the terms and conditions for that country in particular.

  • Is my particular insurance effective in case of an accident?

    We recommend to call directly to your insurance provider for more information.

  • What is the cost of renting a child seat?

    Each child seat rental is $5.99 USD per day plus taxes.

  • Can somebody else drive the car I rented?

    Yes, additional drivers must comply with the same initial requirements (Valid Driver's licence and ID). Additional drivers are $3.99 USD per day plus taxes each.

  • Does the credit card and the driver's license need to be under the same name?

    Yes. Mex requires that the driver's licence name and the credit card used for the deposit match in order to proceed with the rental.

During My Rental

  • What happens if I do not return the car on the same date that was originally agreed?

    Please contact us at +52 (33) 4624 2114 and ask for an extension on the agreement to avoid phone calls and emails asking you to return the vehicle.

  • What should I do if I have troubles with the car?

    Call immediately to +52 (33) 4624 2114.

  • What should I do if I have a car accident?

    Call immediately to +52 (33) 4624 2114.

  • What should I do if I get a flat tire?

    Drive to a safe location and switch the tire for the spare one. You can also call +52 (33) 4624 2114 for assistance.

  • What should I do if I accidently left the car keys inside the vehicle?

    Please call immediately to +52 (33) 4624 2114. The client will be responsible for the additional charges this may incurr.

  • Lost Keys

    Call immediately to +52 (33) 4624 2114 to find out how you can get a duplicate. Most of our cars are brand new, so to create a duplicate will take a sophisticated procedure and the assistance of the dealership. The charges will be full responsibility of the client.

  • Does Mex Rent a Car offer roadside assistance?

    Yes. Mex Rent A Car can provide roadside assistance by calling to +52 (33) 4624 2114. Additional charges may apply. We recommend you to purchase our roadside assistance service (RSA) at the moment you pick up the car.

  • What should I do if the car run out of fuel?

    It is client's responsibility to re-fuel the vehicle. If you require assistance please call to +52 (33) 4624 2114.

After My Rental

  • How can I get a copy of the rental agreement?

    To obtain a copy of your rental agreement please call +52 (33) 4624 2114. You can also contact us via email: customer.care@mexrentacar.com.

  • Does Mex have a forgotten items department?

    If you forgot any item on the vehicle that was just delivered, make sure you call directly to the local office or to the number +52 (33) 4624 2114. We recommend to call immediately to report your forgotten items and we will do our best to find them.

  • How long does the forgotten items remain on Mex Rent a Car offices?

    Our policy marks 30 days after the item was found.

  • Who may I contact to talk about a service claim?

    In case of any claim, please contact our Customer Care department at +52 (33) 4624 2114. You will always have the option to contact us by email: customer.care@mexrentacar.com.

Need help?