Los Angeles Terms & Conditions
ARRIVAL INFORMATION /SHUTTLE
After collecting your luggage, please go to the shuttle stop located on the Upper/Departures Level at Terminals 1-7, identified by RED curbside pylons. Look for a red sign that reads "Hotel & Private Parking Shuttles." Our shuttle buses are identifiable by their white and purple colors, adorned with the logos of "Hyatt Regency" and "Quik Park" on the sides. These buses operate in a loop every 15-20 minutes without a set schedule.
All renters must present:
- Valid ID
- Valid driver’s license (please check the DRIVERS LICENSE section)
- Valid credit card by the name of the main driver
The following credit cards are accepted: Visa, MasterCard, American Express, Diners Club, Discover. The Credit card must be in the renters name, valid and present at the time of rental. Please note that virtual credit cards are not accepted.
YOUNG AND ADDITIONAL DRIVERS
Minimum rental age permitted is 21 years. A young driver fee of $27.00 USD plus tax per day applies to drivers under the age of 24. Maximum rental age permitted is 75 years. There is no extra charge for a senior driver.
Additional driver(s) not related to the primary driver with the same last name will be charged an additional driver fee of $12.00 USD per day. Please note that a maximum of 3 Additional Drivers are allowed. The additional driver must be on the rental agreement and will have the same responsibilities as the primary driver.
Customers can drive within the states of California, Nevada and Arizona. The vehicle is not allowed to cross into Canada or Mexico.
LOCAL RENTER REQUIREMENTS
All local renters will be requested with a deposit of $2000 USD dollars and will have mileage limitations.
If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4624 2114, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not canceled within a certain period of time. Mex Rent A Car will not be responsible for such cancellation fees.
Mex Rent A Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if the driver does not comply with the rules described on these terms, even if the booking has been prepaid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4624 2114.
The deposit will depend on the category of the vehicle and the coverages included in your rental agreement. It can go from $250 USD to $1000 USD. For local renters, the deposit will be for $2000 USD.
At time of rental, the driver must present a valid drivers license by their own name. Customers with a driver's license in a non-Roman alphabet may be asked to present an international driving permit (IDP) for translation purposes. Temporary driver's license will only be accepted with a second form of identification. All additional drivers will have to comply with this requirement.
Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. In the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.
Vehicle must be returned with the same amount of fuel as rented, If not a refueling fee of $50 plus up to $8.50 USD per gallon will be charged.
Reservations will be honored for a period of 2 hours after the confirmed pick up date and time. After this period, we cannot guarantee the reserved vehicle, but you can be sure we will do everything in our power to provide you with a vehicle.
INSURANCE AND WAIVER OPTIONS
TPL: Third Party Liability
Mandatory only if TPL is not included in the rates or purchased. Can be waived if you present written proof of valid Third Party Liability (TPL) insurance under the name of the main driver. The proof of coverage has to be issued 45 days or more before the rental pick-up date.Third Party Liability coverage is offered at least to the extent required by law at the specific rental location. If the proof is deemed insufficient, we may require you to purchase coverage. The cost for TPL is $20.00 per day plus taxes.
SLI: Supplemental Liability Protection
California law requires all drivers to have state legal level of liability insurance while operating a motor vehicle. Renter must have proof of liability insurance at the time of rental. The proof of coverage has to be issued 45 days or more before the rental pick-up date.Waiver is offered at least to the extent required by law at the specific rental location. If the proof is deemed insufficient, we may require you to purchase coverage. SLI is another option we offer to supply this protection. The cost for SLI is $20.00 USD per day plus taxes.
RSA: Roadside Assistance
Roadside Assistance Service waives all or a portion of the cost of a roadside assistance service call, up to the amount of USD/200.00 per incident. You may purchase RSA at $12.99 USD per day plus taxes.
PAI: Personal Accident Insurance
Personal Accident Coverage provides an accidental death and accidental medical expense benefit to the renter and their passenger(s). The death and medical expense benefit will both pay in addition to any other coverage that might be applicable to the renter or passengers. You may purchase PAI at $24.99 USD per day plus taxes.
CDW: Collision Damage Waiver
The renter is responsible for all damage to the rental vehicle. Insurance from outside the US is not accepted. Collision Damage Waiver-CDW allows renters to not be held financially responsible for loss or damage to the rental vehicle partially, when used in accordance with the terms of the rental agreement. Daily rate varies depending on the vehicle rented. Rates start at 24.99 USD per day.
LDW: Loss Damage Waiver
We offer to all renters LDW, Loss Damage Waiver, which for an additional daily charge relieves the renter of all financial responsibility for the loss of, or damage to the rental car, as long as the vehicle is used in accordance with the terms of the Rental Agreement. Daily rate varies depending on the vehicle rented. Rates start at 29.99 USD per day.
TP: Theft Protection
Theft Protection is an optional service which, if accepted, reduces your financial liability for loss of, or damage to the vehicle, its parts and accessories, due to theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. If TP is declined, you will be responsible for the full replacement value of the vehicle. You may purchase TP at $19.99 USD per day plus taxes.
Zero Excess Coverage
The renter is responsible for all damage to the rental vehicle. Insurance from outside the US is not accepted. Collision Damage Waiver-CDW with Zero excess coverage allows renters to not be held financially responsible for loss or damage to the rental vehicle when used in accordance with the terms of the rental agreement. Daily rate varies depending on the vehicle rented. Rates start at 39.99 USD per day.
TW Tires and Windshields Coverage
Customer is responsible for any damage to the tires or windshield during the rental period. We offer a Tire and Windshield Protection plan for $14.99 per day. This optional coverage ensures that the customer won't be held financially responsible for unforeseen damages.
Unlimited mileage as long as the customer drives within the states of CALIFORNIA, NEVADA and ARIZONA. The vehicle is not allowed to cross into either CANADA or MEXICO. If mileage restrictions are not met, there will be a penalty charge of $1000 USD and $0.50 USD per mile. Customer(s) fail to present return itinerary ticket(s) back to their place of residence are allowed, only 150 free miles per day. Unlimited mileage are for non-California Driver's license holders. All local California Driver's license holders are allowed only 150 free miles per day and can upgrade for a fee of $14.99 USD.
If evidence of smoking is present in the vehicle, customers will incur a Smoke Cleaning Fee, de-smoking requires the vehicle to be taken out of service for up to 24 hours.
Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
CHILD SEAT: Available for $12.99 per day plus taxes.
In California, state laws require children under 2 years of age to ride in a rear-facing car seat unless the child weighs 40 or more pounds OR is 40 or more inches tall. The child shall be secured in a manner that complies with the height and weight limits specified by the manufacturer of the car seat. (California Vehicle Code Section 27360.). Children under the age of 8 must be secured in a car seat or booster seat in the back seat. Children who are 8 years of age OR have reached 4 feet and 9 inches in height may be secured by a booster seat, but at a minimum must be secured by a safety belt. (California Vehicle Code Section 27363.). Passengers who are 16 years of age and over are subject to California's Mandatory Seat Belt law. If you book any type of child seat, Supplier will not install it in the rental vehicle and you will be responsible for fitting it yourself. Requests cannot be guaranteed as they are subject to availability. Payment due at pick-up.
GPS: Cannot be guaranteed as they are subject to availability. Payment due at pick-up. The price for GPS is $14.00 per day plus taxes.
E-Toll is optional, available for $14.99 per day plus tax. If no pass program is selected a $25 fee per toll + use will be charged if toll roads are utilized. A $250 penalty will be incurred for tampering with the Toll sticker. Personal toll devices cannot be used. Renter is responsible for all tolls, speeding, red light, and parking violations, cost of violation plus fees ranging from $3.00 - $50.00 per infraction.
ONE-WAY rentals are not available yet.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information
You must not:
- republish material from this website (including republication on another website);
- sell, rent or sub-license material from the website;
- show any material from the website in public;
- reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
- edit or otherwise modify any material on the website; or
- redistribute material from this website except for content specifically and expressly made available for redistribution.
Where content is specifically made available for redistribution, it may only be redistributed within your organization. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Mex Rent A Car’s express written consent. You must not use this website to transmit or send unsolicited commercial communications. You must not use this website for any purposes related to marketing without Mex Rent A Car’s express written consent.
Access to certain areas of this website is restricted. Mex Rent A Car reserves the right to restrict access to other areas of this website, or indeed this entire website, at Mex Rent A Car’s discretion. If Mex Rent A Car provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. Mex Rent A Car may disable your user ID and password in Mex Rent A Car’ sole discretion without notice or explanation.
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to Mex Rent A Car a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Mex Rent A Car the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Mex Rent A Car or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. Mex Rent A Car reserves the right to edit or remove any material submitted to this website, or stored on Mex Rent A Car’s servers, or hosted or published upon this website. Notwithstanding Mex Rent A Car’s rights under these terms and conditions in relation to user content, Mex Rent A Car does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
You accept that, as a limited liability entity, Mex Rent A Car has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Mex Rent A Car’s officers or employees in respect of any losses you suffer in connection with the website. Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Mex Rent A Car’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Mex Rent A Car.
Mex Rent A Car may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.