Terms and Conditions UAE

The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, "General Conditions") shall regulate the contractual relationship between TRANSIT AUTO RENTAL SINGLE OWNER L.L.C commercial company which offers car rental services under the brand "OK MOBILITY" (Car Rental Division) as official franchisee in the territory of UAE (United Arab Emirates) (hereinafter, "Lessor" or "Rental Company") with registered office at P.O. BOX 24377, Parcel ID 123685 Dubai, United Arab Emirates, with Tax ID 100223925700003 and the paying customer (hereinafter, "Lessee"), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, "Vehicle") for the period, price and other conditions stipulated by the parties in the rental agreement (hereinafter, "Agreement"), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any point in the General Conditions and those signed between the parties, the latter will prevail.

1. Object of the Agreement: It is the rental without driver of the Vehicle described in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document and described below. It is the responsibility of the Lessee to always keep a copy of this agreement in the Vehicle and at sight.

2. Rental period, collection (Check-Out), return (Check-In), and extension: The formalization of the lease is subject to verification by OK MOBILITY of the Lessee's compliance with the mandatory requirements outlined in the Contract. The minimum rental period shall be 1 day (24 hours), and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date and time of the Vehicle Check-In stated in the Agreement. Performing the Check-In prior to the end of the period shall not entail the return or refund of the price given in the Contract, as it is considered a unilateral termination of the contract by the Lessee. If the Lessee breaches any of the points established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operational motives of inspection of the Vehicle, the Lessor reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Lessee. The Check-Out and the Check-In shall be performed in the facilities of OK Mobility where the Agreement was signed, in the periods and terms stipulated in the specific conditions of the Agreement. If the Lessee does not perform the Check-in or abandons the Vehicle, the Lessee will be charged the excess cost of the Vehicle recovery fee plus all of the expenses and costs arising from the recovery, together with the rental days owed, according to the Valid General Rate established on the website or at the Lessor's facilities for the period between Check-In, as established in the Contract, until the effective recovery and preparation of the Vehicle.

2.1. Extension of the Agreement: The Lessee shall provide notice, either by telephone or visiting one of our OK Mobility Stores, at any time before the end of the rental period specified in the Contract. The minimum period to extend a contract shall be at least 1 day (24 hours), and it may be extended according to the specific conditions of the Contract and the rented Vehicle, subject to availability. If the Lessee would like to keep the Vehicle for a longer period than initially agreed, the Lessee undertakes to obtain prior express authorization from the Lessor and to immediately pay the additional deposit amount for such extension. The price applicable to the extended rental period shall be as specified in the Current General Rate, established on the website or OK Mobility facilities or other means deemed appropriate by OK Mobility. Under no circumstances shall the initial Contract price serve as an extension of the rental period. The Lessor reserves the right to refuse extension requests for operational reasons. The use of the Vehicle after the lease term or its extension has ended shall be considered unauthorized use for the purposes of clause 11 of this contract, and a report for misappropriation shall be filed.

2.2. Late Pickup: Within the "Check-out" schedule of the OK Mobility reservation, a grace period of 2 hours will be granted for the vehicle pickup at no additional cost. Once the courtesy period has elapsed, the lessee will have the possibility to reactivate their reservation within a maximum period of 48 hours from the "Check out" time of the reservation, and always subject to availability and store hours. Reactivating the reservation will incur an additional surcharge by the customer unless specific conditions specify otherwise. The cost for this service is detailed in the attached Annex.

2.3. Pickup and return after hours: The vehicle Check-In and Check-Out can be conducted within the specified opening and closing hours of the selected Store in your reservation. However, if the Check-In or Check-Out occurs outside the designated Store hours, it will incur an additional cost as detailed in the attached Annex.

2.4. Vehicle inspection Collection (Check-out): The vehicle and its accessories shall be made available to the Lessee in good condition. The Lessee is required to verify the condition of the vehicle, its accessories, the mileage and the fuel level when collecting the vehicle. In case the vehicle has any damage not included in the list of existing damages contained in the contract or other discrepancies, the Lessee must immediately inform the Store staff before moving the vehicle.

2.5. Vehicle Inspection Return (Check-in): The Lessee or any authorized driver must return the rental vehicle, keys, equipment and it's accessories by the date and time stipulated in the Rental Agreement, in its original condition. Failure to comply with the above period will entitle the Rental Company to charge the rental amount from the end of the contract until the return of the Vehicle, according to the General Tariff in force, mileage, damages and a penalty for economic damages caused, adding this amount each day, from the date that the Check-In should have taken place until the return or recovery and preparation of the Vehicle by OK Mobility. If the Lessee abandons the Vehicle, in addition to the foregoing, they will be charged a Vehicle recovery fee, plus all the expenses and costs arising from its recovery. The vehicle must be returned to the same place where it was collected, except in cases where the One Way extra has been contracted or returned in the Drop-off area of the car park designated in the instructions provided by OK Mobility. During return, the vehicle will be inspected by the Rental Company and the Lessee, and a return report will be issued, signed by the Lessee or any Authorized Driver and the Lessee may request a copy of this report. In certain agencies, a return condition report will be prepared using an electronic device. Your signature on this device will be electronically stored along with the return condition report on physically unalterable media. It is agreed by both parties that the images of the signatures and the return condition report will hold the same legal value as an original document.

2.6. Delivery & Collection: Delivery and collection services are available upon request for an additional fee at selected locations. The Lessee is required to return the vehicle to OK Mobility at the end of the rental period.

3. Driver(s): The Lessee and all approved additional drivers must be at least 21 years old. They are required to present a valid passport, a valid driving license for at least one year, accepted by UAE legislation, both documents must be valid during the rental period, must be in physical format, legible, in good condition, but not photographs or photocopies of them.

3.1. Valid Driver's License: The following conditions apply depending on the issuing country of the driving license. Valid national driving licenses from the following countries are accepted and allowed to drive in the UAE with the local license (min ONE year old) issued from their country of origin. If the driver's license was issued outside the origin country, then a valid current residence visa or working permit is required.

North America: Canada, USA
East Asia & Pacific: Australia, China, Hong Kong, Japan, New Zealand, Singapore, South Korea.
Europe: Albania, Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
Middle East: UAE, Bahrain, Kuwait, Oman, Saudi Arabia, Qatar.
Africa: South Africa

Drivers from the countries not listed above are only permitted to drive in UAE with an international driving license supported by the original home country license. Drivers from the GCC countries are required to present original passport, original identity card and original driving license at the counter. Driving license or identification cards in electronic or digital format will not be accepted. Drivers on resident/employment visa or if the resident visa is under process are required to have a UAE driving license which must be at least one year old. If the UAE driving license is less than one year old, then a supporting driving license providing that the driver has been driving more than 1 year is required.

3.2. Mandatory documents required to handover the vehicle:

Valid Driving License - front & back
Passport with signature and valid visa page or entry stamp
Emirates ID front & back - (for all UAE residents)
GCC ID front & back (for all drivers from the GCC countries)
Credit Card with signature (min 3-month validity)

3.3. Persons authorized to drive the vehicle: In principle, the Lessee is the only person authorized to drive the vehicle. If the Lessee would like to add one more person to use the rental vehicle under the conditions stated in the Rental Agreement and these conditions, prior to the start of the rental, the relevant person must also produce a valid driving license and valid identity documents ("Authorized Driver"). An additional amount will be charged for each Authorized Driver. Any sub-rental or loan of a vehicle to a person not Authorized by us is prohibited and will result in the loss of the insurance and protection.

4. Vehicle maintenance: The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If any modification is made, its restoration plus any possible damage will be charged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorization from the Lessor. No repair expenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payments of said expenses, both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee.

4.1. Vehicle Accessories: The Lessee will receive the vehicle with the necessary documentation, tools, vest, triangles, chargers, etc., as well as the vehicle key. The Lessee must inspect these accessories at the time of vehicle delivery at the beginning of the rental, and in case of any issues, must notify the store before departure. The Lessee agrees to return these accessories in the same condition as they were received. In the event of failure to return the accessories at the end of the rental contract, it will be the Lessee's responsibility to pay for the value of the accessories not returned as established in the document attached to this contract.

4.2. Vehicle Cleaning and Condition: The Lessee agrees to return the vehicle in a reasonably clean condition, both interior and exterior. If the vehicle is returned in conditions requiring extraordinary cleaning, an additional cleaning fee will be charged. The cost for this service is detailed in the attached Annex.

5. Vehicle Identification: The Lessee must keep the identifying stickers and registration holders of OK Mobility on the Vehicle leased in order that it may be identified. Removal of these elements will entail a surcharge for their restoration, plus payment of the possible administrative penalty imposed as a result thereof.

6. Objects found: The Lessee shall remove all personal belongings from the Vehicle. The Rental Company accepts no responsibility for items found in the Vehicle. Notwithstanding the foregoing, any objects found in the vehicle may be sent to the Lessee upon explicit request by the Lessee and in writing addressed to OK Mobility, office.dubai@okmobility.com. In this case, the Lessor will charge a fee for the shipment of the items in addition to the actual shipping costs, which will be entirely borne by the Lessee.

7. In case of breakdown or accident outside the agreed rental period: Once the contractual relationship between the Lessee and the Lessor (hereinafter the "Parties") has ended, the Lessee shall be responsible for 100% of the payment for any repairs and expenses incurred to the Vehicle.

8. Prices and rates: The Contract prices will be adapted to the General Valid Rate displayed for the entire public in the facilities and on the websites of OK Mobility or by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to this Contract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in UAE Dirham (د.إ). The price of fuel will be detailed when the Contract is signed between the parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof.

9. Coverage: The Rental Company offers various coverage options with different rates. All Groups/Segments include Basic Insurance (CDW) and mandatory and voluntary liability insurance, involving a damage excess, the value of which depends on the category of the contracted vehicle, distinguishing categories into Groups/Segments (specified in the specific conditions of the Contract). If the optional coverage (OK PREMIUM COVER) is not contracted, a hold will be placed on the Lessee's physical credit card for an amount ranging from 1.500 (د.إ) to 3.000 (د.إ) according to the Group/Segment of the Vehicle, as a pre-authorization to cover the excess and any possible damage to the vehicle being driven and specified in the rental agreement. If the Lessee returns the Vehicle in the same condition as received, the blocked amount will be refunded.

9.1. Additional coverages: 9.1.1. Roadside Assistance Service (CAR): This supplementary coverage includes, in the event of a domestic breakdown of the vehicle, a 24-hour telephone service, by calling the following number: +971 50 288 5064, vehicle replacement or substitution, roadside assistance via tow truck, attending to the scene of the incident as soon as possible. This additional coverage will not apply if the incident is a result of negligence on the part of the Lessee, or if the vehicle is involved in an accident or is immobilized due to crimes or offenses committed with it, as specified in sections 10.1 and 11. The cost for this service is detailed in the attached Annex. A replacement vehicle provided during maintenance/breakdown may or may not be a similar type of the hired vehicle.

9.1.2. OK PREMIUM COVER (OPC): This additional coverage includes a waiver of the excess, as well as the settlement fee in the event of damage and coverage for tires and windows. The surcharge for this additional coverage depends on the group/segment according to the vehicle category, specified in the rental contract. The cost for this service is detailed in the attached Annex.

9.2. Security deposit/bail: Regardless of the contracted coverage, a hold will be placed on your credit card as a deposit, as a guarantee of compliance with your obligations with OK Mobility, as well as a guarantee for any eventual liability arising during the rental period that must be assumed by the Lessee. Said deposit will be made through a hold on your card, which, in case there are no incidents related to the rental and/or the enjoyed vehicle, the preauthorized or blocked amount will be released upon completion of the contract. The amount of the deposit is established based on the category/segment of the vehicle reserved with OK Mobility, distinguishing by GROUP 1/ GROUP 2/ GROUP 3 and GROUP 4. For further information on payment methods, please refer to section 19.

9.3 General exclusions of the coverage and their corresponding surcharges: All the detailed coverages options do not include the following services related to damages on the Vehicle, in the related to: Structural elements; undercarriage; interior and exterior equipment, and depending on the coverages contracted by the lessee, a roadside assistance charge may apply. This list is for informational purposes only, due to its extent, we refer to the attached Annex, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This Annex is available to the general public at OK MOBILITY facilities, websites, or any other medium determined by the Lessor, and the Lessee expressly acknowledges having prior knowledge of its content before signing this Agreement. All prices shall be indicated in UAE Dirham (د.إ) and shall be used to charge the possible damages, losses, and related services in the invoice issued in the name of the Lessee. None of the coverages categories shall cover the damages caused to the insured vehicle as a result of: wars, catastrophes, and natural phenomena (hail, snowstorms, or others), terrorism, disturbances, or uprisings; actions by the State's security forces and authorities, negligence on the part of the Lessee, abandonment, accident, or immobilization of the Vehicle due to crimes or offences committed whit it, and any other activity specified in sections 10.1 and 11. These damages and related services shall be at the expense of the Lessee. The coverage shall in no case cover personal effects left, stored, or transported in the vehicle.

10. In case of accident, criminal act or act of vandalism (see point 10.1) committed against the Vehicle, the Lessee is obliged to:

A. Immediately call the Police (999) report what has happened and ask a police report for every damage.
B. Police report is mandatory in case of a damage or accident, even if the 3rd party is at fault.
C. Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic.
D. Immediately inform to OK MOBILITY of the accident by calling the emergency telephone number: +971 50 288 5064.
E. Return the original keys of the vehicle as soon as possible.

In the event of an accident or criminal act, the Lessor will not be obliged to provide the Lessee with another rental vehicle; in such cases, it will be considered that the Contract has been terminated between both parties, Lessor and Lessee, and the Lessee must settle all costs arising from the Contract with the Lessor. However, the Lessor may offer a new vehicle, under the current terms and conditions at that time, to replace the vehicle involved in the accident, criminal act, or vandalism. OK Mobility is not responsible for any damage or loss caused to goods or objects being transported. The Lessor is exempt from any liability for damage or loss resulting from the use of the vehicle or in the event of an accident or incident during the rental period.

10.1. The following are examples of criminal acts or acts of vandalism against the vehicle: Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tires, or seats. Burglary causing damages to the windows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.

11. Unauthorised use of the Vehicle: The Lessee shall bear the responsibility for using the Vehicle with utmost care, in accordance with its specifications, while adhering to the applicable motor vehicle traffic regulations. The Lessee must take precautions at all times to prevent any situations that may result in damage to the Vehicle or harm to third parties. Any case that breaches the stipulations of this paragraph shall also be deemed as unauthorized use. It is the Lessee's obligation not to permit the driving of the vehicle by any person other than those authorized in accordance with this Contract, and they shall be liable to pay a charge for unauthorized use of the vehicle for this reason. The Lessee is directly responsible for any damage or injury caused to the vehicle or to third parties in such a case. The Lessee shall be fully liable for the damages caused to the interior and exterior of the vehicle due to its unauthorized use. In case of unauthorized use, the Lessee shall be required to pay all associated costs arising from such damages. The specified amount shall be settled by charging the Lessee's credit card, deducting it from the deposit amount, or through cash payment, with the Lessee providing explicit consent for all purposes. The Lessee's signature on the Rental Agreement shall be considered as acceptance of the general and specific conditions stated in this agreement. Unauthorized use encompasses diverse situations, including but not limited to the following examples:

Participation in competitions.
Illegal racing.
Driving without permission or a valid driving licence, or without the lessor's authorisation.
Allowing a third party to use the vehicle.
Pushing or towing any other vehicle.
Driving in areas unsuitable for public transport, such as beaches, racetracks, etc.
Driving on roads that could cause damage to the underside or oil pan of the vehicle.
Negligent behaviour when warning lights or signals appear on the vehicle's dashboard, which the Lessee acknowledges with the signing of this contract.
Transporting goods or animals in the vehicle.
Transporting furniture, unless using vehicles specifically designed for this purpose.
Transporting people or goods that directly or indirectly involve payment to the Lessee (e.g., using the vehicle as an illegal "taxi").
Sub-letting the vehicle.
Transporting more passengers or luggage than authorised for the vehicle, according to the number of seatbelts.
Transporting luggage on the roof of the vehicle (fitting a roof rack is not permitted).
Leaving items visible in the vehicle.
Soiling the interior of the vehicle.
Driving the vehicle while fatigued, ill, or under the influence of alcohol, medication, or drugs.
Reckless driving.
Driving contrary to traffic regulations.
Driving the rented vehicle by an unauthorised person not listed in the contract as a Lessee or additional driver.
Driving the vehicle outside the permitted area, as outlined in point 15 of these conditions.
Using the vehicle after the rental period has expired.
Failing to use a child seat if travelling with children under 12 years old or anyone shorter than 135 cm.
SMOKING INSIDE THE VEHICLE IS STRICTLY PROHIBITED. All our vehicles are strictly non-smoking. In the event of non-compliance, and if additional cleaning is required to remove tobacco odours, an extra charge will be added to the invoice to cover the costs of restoring the vehicle to its original non-smoking condition.

12. Traffic fines: The Lessee and any Authorized driver will be responsible for paying any traffic fines or charges incurred during the rental period and it is the Lessee's obligation to promptly inform the Rental Company about any fines imposed on the Vehicle or the driver during this period; Lessee and any Authorized driver are also responsible for any consequences from breaking regulations, like parking rules, during the rental period. The rental Company shall always charge a fee to the Lessee for the notification and handling of fine notifications. The Lessee and any Authorized Drivers agree to adhere to all traffic laws and applicable regulations while operating the rental vehicle during the rental period, as specified in these Conditions and the Rental Agreement. This responsibility lasts until the keys are returned to the OK Mobility agency. In the event that the Rental Company is required to pay any fines or fees incurred by the Lessee or any Authorized Driver, the Rental Company reserves the right to recover these costs from the Lessee, this includes any extra fees for late payment. If the Lessee fails to pay fines or fees on time, the Rental Company may impose additional charges, including any extra fees resulting from late payment. In the event that the Vehicle is detained or impounded due to any act or omission by the Lessee, for any cause whatsoever, the Lessee shall be held liable to pay and shall compensate the Rental Company for all expenses and loss of profit incurred as a result.

13. Joint and several liability: All Lessees and/or authorized drivers shall be jointly and severally responsible for all obligations arising from this agreement and the applicable laws.

14. Fuel policy: All vehicles are supplied with a full tank of fuel and should be refilled prior to return. However, we can offer two types of fuel policy:

a) Full/Full: At the time of Check-out, the Rental Company must be provided the Vehicle with a full tank of fuel. Similarly, the Lessee is required to return the Vehicle with a full tank at the time of the Check-in. In the event that the rental Company fails to fulfil their obligations of providing a full tank, the Lessee has the right to request, during the Check-out process, that the Vehicle be provided with a full tank of fuel. Failure to raise this issue at that time will be considered as acceptance of the condition. However, if the Lessee fails to comply with this requirement at the time of Check-in, they will incur handling cost, as well as the cost of refuelling the remaining litres required to reach a 100% of the tank.
b) Alternatively, you may purchase a full tank of fuel at the beginning of the rental at a price that is competitive with local fuel stations and can then return the tank empty (Full/Refund). In this event, you will not be refunded for unused fuel when the vehicle is returned.

If the vehicle has been refuelled incorrectly, a charge for a full tank refill will be applied, in addition to an additional charge for the damage caused by the wrong fuel.

14.1. Electric Vehicles: We guarantee that the vehicle will always be delivered with at least 60% charge. It is not necessary to return it with a minimum battery level, and no charge will be applied based on the charge level. The Lessee agrees to strictly follow the charging instructions for the electric or plug-in hybrid vehicle. The use of unauthorised charging cables or other accessories not approved by OK Mobility for the vehicle or corresponding charging point is strictly prohibited. The Lessor is not responsible for any inability to recharge the vehicle at charging points. At the end of the rental, the supplied charging cables must be returned with the vehicle. If this is not done, the Lessor will charge the Lessee for the cost of the missing accessory.

15. Cross Border & Territorial Restrictions: Cross Border are not allowed, and the vehicle may only can be driven in United Arab Emirates. In case of offence against Cross Border & Territorial Restrictions all protections lose their validity. In the event of non-compliance with this restriction use or a potential accident, the Lessee will be fully liable for any and all damages to the vehicle, repatriation expenses, and the total value of the vehicle. The vehicle must not be boarded or transported on any form of transportation vessel without prior written authorization from the Rental Company. We inform that some of our vehicles are equipped with GPS devices, and any detection of the vehicle exceeding the designated geographical area shall be considered a breach of the Contract. In such case, the Rental Company reserves the right to charge the Lessee for estimated damages and excessive mileage and may terminate the contract immediately due to the Lessee's breach of contract, taking appropriate legal actions.

15.1. One-Way Rentals: One-way rentals within locations in the United Arab Emirates are allowed under conditions depending on tariff. International One-Way Rentals are not allowed. In the case of unannounced and unauthorized one-way rentals, we reserve the right to charge an additional fee.

16. Mileage: Unlimited mileage in the United Arab Emirates. If the vehicle is used after the end of the rental period, an additional charge will be made for excess mileage. Excess mileage beyond the allowance will be charged at a rate of 2.5 UAE Dirham (د.إ) per kilometre.

17. Road Tax: In Dubai, a toll fee (Salik) may apply. The vehicle is equipped with a Salik Tag attached to the windscreen. The Lessee or any Authorized Driver is responsible for paying all fees, taxes, and charges related to road tolls and parking for the rental vehicle. Each time the vehicle passes a Salik toll station, a fee of AED 5.00 per crossing will be charged after the vehicle is returned. Moving or removing the Salik Tag is prohibited, and any such action will incur a penalty. The Lessee is liable for all charges and fines associated with the misuse or damage to the Salik Tag. If the Salik Tag is damaged, a replacement fee of AED 100 will be charged to the Lessee. Each time a vehicle passes a Salik toll station a fee applies and after return the applicable Salik cost will be charged at 5,00 UAE Dirham (د.إ) per each crossing. Moving or removing the Salik Tag is not allowed and a penalty charge will be applied for this. The Lessee will be responsible for all charges and fines for the misuse or damage to the Salik tag. In case of a damaged Salik Tag, the replacement cost of 100 UAE Dirham (د.إ) will be charged to Lessee.

18. Extras: The Lessor offers different types of extras to enhance the customer experience. You can check the cost of these services in the attached ancillary table to this contract.

18.1. Young Driver: Allows drivers under 21 years old and with a valid driver's license to rent a vehicle from our company and enjoy the same freedom and comfort as older drivers. If the driver is new and has less than one year of driving experience, it will be the responsibility of the lessee to carry the required identification in the country where they will be driving. The cost for this service is detailed in the attached Annex according to the Group/Segment of the vehicle stipulated in the contract.

18.1.1. Young Driver Excess Liability: If at the time of an accident, the driver is under the age of 25, Rental Company will charge the usual insurance policy excess plus an additional 10% of the damage repair claim amount, as stipulated by the insurance services provider. Furthermore, if the driver's UAE license is less than 12 months then a further surcharge of 10% will be charged in addition to the above, totalling 20% of the accident claim.

18.2. Additional Driver - Second and Third Driver: An optional extra so that a second and/or third person can drive the vehicle and should be notified to OK Mobility along with the mandatory documents. The cost for this service is detailed in the attached Annex.

18.3. Child/Baby Seats: If minors with a height equal to or less than 135 cm will be transported, the Lessee must provide approved child restraint systems. If these systems are hired with OK Mobility, it is the Lessee's responsibility to ensure their correct installation in the rented vehicle and their proper use. The Lessor assumes no responsibility for personal and/or material damages, direct or indirect, resulting from the installation, lack of verification, and/or incorrect use of the restraint system by the Lessee. Loss and/or breakage are not covered by any of our coverages.

19. Payments: All services must be paid in advance by a Credit Card recognized internationally such as (Visa, MasterCard, American Express, Diners Club) and the Lessee or the Authorized Driver must be the owner of the indicated credit card. Please note that payments with Credit Card may require a PIN number. The Credit Card must be valid for at least 3 months at the start of the rental. Payment for reservations via our website can be made using Credit Cards and Debit Cards. Charges on the rental agreement are based on the contracted rental period and any changes to the rental period could result in a recalculation of these charges. For security reasons, a Security Deposit shall be pre-authorized based on the conditions established in section 9 and 9.2 and the return of the Security Deposit may take between 14 to 31 days depending on the bank used and the operating conditions of the Lessee's bank. The method of capturing the Security Deposit and the deductible Rental Amount shall be performed using the physical Credit Card provided to the Rental Company by the Lessee or the Authorized Driver listed and signing the Contract. The Rental Company is duly authorized by either the Lessee or the designated Authorized Driver, as delineated in the Contract, to process transactions using the Lessee's or Authorized Driver's credit card. This authorization covers all expenses incurred throughout the duration of the contract, as well as any subsequent rentals, additional rentals that are the responsibility of the Lessee or Authorized Driver due to specific reasons outlined in the agreement's terms, fines or fees imposed by governmental entities, Salik tolls, damages not covered by insurance, and all other charges stipulated in the agreement that are to be paid by the Lessee or Authorized Driver. In the event of termination of the Rental Agreement, it is the responsibility of the Lessee or Authorized Driver to return the vehicle to the address specified by OK Mobility. The return of the vehicle must be carried out at your own expense and risk. If the vehicle is not returned, we reserve the right to take all necessary measures to secure its return.

20. Currency: The rates established by the Rental Company are valued in UAE Dirham (د.إ) and can be converted into any other currency using the following converter: [https://www.google.com/finance/converter](https://www.google.com/finance/converter). However, please note that the Rental company shall not be held responsible for any errors in the conversion. Payment can be made in the currency specified in the contract at all our facilities, exclusively with the credit cards mentioned in the previous section.

21. Taxes: The rental amount and any other charges mentioned do include VAT or any taxes imposed by the government. VAT or tax will be applied according to the prevailing regulations. The Lessee or Authorized Driver acknowledges their understanding of the tax implications in the UAE and agrees to pay all applicable taxes to UAE authorities promptly, even if such charges were prepaid or pertain to a previous date.

22. Termination: Either party may terminate the Rental Agreement if the other party fails to meet its obligations under the Agreement or these Conditions. Despite such termination, both parties retain the right to seek compensation for any losses incurred due to the breach of contract. Upon termination of the Rental Agreement, the vehicle must be returned to the OK Mobility Agency. If the vehicle is not returned, the Rental Company is entitled to take all necessary actions to secure its return. Additionally, any Liability Limitations and Optional Insurance provisions established at the start of the rental will no longer apply.

23. Cancelation policy: All cancellations must be made through the following channels, depending on the case:

If the cancellation is permitted under the rate conditions, it must be requested by calling +34 871 055 312. In the event of force majeure (such as natural disasters, wars, attacks, or the sudden serious illness or death of the Lessee, their parents, siblings, or children), duly substantiated, the cancellation must be processed via the link: [okmobility.com/feedback](https://okmobility.com/feedback), attaching the corresponding supporting documentation.
For Non-Refundable Rates, no refund will be issued except in cases of force majeure as described above.

OK MOBILITY is authorised to update these General Conditions and, consequently, make any modifications to the services it deems appropriate. OK MOBILITY must inform the Customer/Lessee in advance of the intended modifications, allowing them to properly exercise their right to reject such modifications applicable for the remaining contractual period. The aforementioned communications between the Lessor and the Lessee must be conducted through appropriate means, ensuring written evidence of such communications, and always within a reasonable timeframe. In the event that, within 15 days from the date OK MOBILITY communicated the relevant modifications to the Lessee, no response is received, such modifications will be deemed accepted.

24. Customer service and claims: If you have any suggestion for improving our services, please feel free to contact us via email at office.dubai@okmobility.com. Additionally, all our facilities are equipped with official complaint forms that can be provided to you upon request from our staff members. We value your feedback and strive to continuously enhance our offerings based on customer input.

25. Framework agreement: These conditions constitute a framework agreement and apply to all rental agreements entered into between the Lessee and the Rental Company. The Lessee have read and understood the above Terms & Conditions detailed of this document and accept the same.

26. Translation: The Lessee has the right to receive a copy of these General Conditions in the official language. The availability of translation in other languages will be informed at our premises. In case of any discrepancies, The English version shall prevail.

27. Privacy Policy: 27.1. Processing of Personal Data: In accordance with the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("GDPR"), and other applicable regulations, the Client is informed that the personal data collected for the purpose of contracting our products and services will be processed by TRANSIT AUTO RENTAL SINGLE OWNER L.L.C in its capacity as Data Controller (hereinafter, the "Controller").

27.2. Purpose and Legal Basis of the Processing: The personal data collected will be processed for the execution of the rental contract and all related services and products, as well as pre-contractual arrangements. The legal bases for the various processes are the execution of the contract, the consent given by the Client, compliance with legal obligations, and the legitimate interest of OK Mobility. The Client is informed that some OK Mobility vehicles are equipped with geolocators. Geolocation data will be processed for the purpose of vehicle recovery and driving control within the "Permitted Territory" (Clause 15), all based on the execution of the contract between the Lessor and the Client.

27.3. Recipients: The data of the data subjects will not be transferred to third parties, except for legal obligations, with their consent, to fulfil our contractual obligations, as well as to satisfy our legitimate interests.

27.4. Third-Party Data: In the event of providing personal data of third parties, the Client declares that they have the consent of the data subjects for this purpose, having previously informed them of the content of this information regarding data protection and the Privacy Policy of the Controller.

27.5. Data Subject Rights: Data subjects may exercise their rights of access, rectification, restriction, erasure, objection, portability, and, where applicable, not to be subject to automated individual decisions, by writing to the address indicated at the beginning of these General Conditions or by email to: rgpd@okmobility.com. Additionally, data subjects may lodge a complaint with a supervisory authority in the Member State of their residence, place of work, or the place where the alleged infringement occurred.

27.6. Additional Information: Data subjects can consult additional and detailed information on the processing carried out by TRANSIT AUTO RENTAL SINGLE OWNER L.L.C of their personal data in the Privacy Policy, located on our website.