Terms and Conditions France

The present GENERAL CONDITIONS OF CONTRACT OF VEHICLE RENTAL (hereinafter, “General Conditions”) shall regulate the contractual relationship between OK MOBILITY FRANCE (hereinafter, “Lessor” or “Rental Company”) with registered office at 305 Boulevard du Mercantour 06200 Nice, with Tax ID FR02853065365 and the paying customer (hereinafter, “Lessee”), by virtue of which the first assigns to the second the use of a vehicle (hereinafter, “Vehicle”) for the period, price and other conditions stipulated by the parties in the rental agreement (hereinafter, “Agreement”), which shall be executed and signed in the facilities of the Rental Company. If there is a discrepancy between the content of any point in the General Conditions and those signed between the parties, the latter will prevail.

1. Object of the Agreement: It is the rental without driver of the Vehicle described in the specific conditions of the Agreement for the private transport of passengers and their luggage, fulfilling all the General Conditions established in this document and described below. It is the responsibility of the Lessee to keep a copy of this agreement at all times in the Vehicle and at sight.

2. Rental period, collection (Check-Out), return (Check-In), and extension: The formalization of the lease is subject to verification by OK MOBILITY of the Lessee's compliance with the mandatory requirements outlined in the Contract. The minimum rental period shall be 1 day (24 hours) and the maximum shall be determined according to the Agreement. The rental days shall be calculated for 24-hours granting a grace period of 60 minutes from the date and time of the Vehicle Check-In stated in the Agreement. In the event that the aforementioned period is not fulfilled, the Lessor shall be authorised to charge the rental amount from the conclusion of the contract until the Vehicle is returned, in accordance with the applicable General Tariff, including mileage, damages, and a penalty for the economic losses incurred. This amount shall accrue daily from the date on which the Check-In should have taken place until the return, recovery, and preparation of the Vehicle. If the Lessee abandons the Vehicle, in addition to the aforementioned charges, they shall be liable for a Vehicle recovery fee, as well as all expenses and costs arising from its recovery. Performing the Check-In prior to the end of the period shall not entail the return or refund of the price given in the Contract, as it is considered a unilateral termination of the contract by the Lessee. If the Lessee breaches any of the points established in the General or Special Conditions established in the Contract, the Lessor reserves the right to take the Vehicle from the Lessee at any time, and the Lessor may seek damages. For operational motives of inspection of the Vehicle, the Lessor reserves the right to replace the Vehicle at any time for another of similar characteristics previously informing the Lessee. The Check-Out and the Check-In shall be performed in the facilities of OK Mobility where the Agreement was signed, in the periods and terms stipulated in the specific conditions of the Agreement. OK Mobility allows the Vehicle Check-In to be carried out by the Lessee in company facilities different from those where the Contract was signed (One Way fee), in accordance with the conditions and restrictions of the service itself, as indicated on our website and those set out in point 15, in the same periods and terms stipulated in the specific conditions of the contract, and the Lessee must bear the cost for One Way. If the Check-In is not completed or the Vehicle is abandoned, the Lessee shall be charged a fee for the recovery of the Vehicle, along with all expenses and costs arising from its recovery, as well as the outstanding rental days, in accordance with the applicable General Tariff, established on the website or premises of the Lessor, for the period extending from the time specified in the Contract as the Check-In until the actual recovery and preparation of the Vehicle.

2.1. Extension of the Agreement: The Lessee shall provide notice, either by telephone or visiting one of our OK Mobility Stores, at any time before the end of the rental period specified in the Contract. The minimum period to extend a contract shall be at least 1 day (24 hours), and it may be extended according to the specific conditions of the Contract and the rented Vehicle, subject to availability. In the event that the Lessee would like to keep the Vehicle for a longer period than initially agreed, the Lessee undertakes to obtain prior express authorization from the Lessor and to immediately pay the additional deposit amount for such extension. The price applicable to the extended rental period shall be as specified in the Current General Rate, established on the website or OK Mobility facilities or other means deemed appropriate by OK Mobility. Under no circumstances shall the initial Contract price serve as an extension of the rental period. The Lessor reserves the right to refuse extension requests for operational reasons. The use of the Vehicle after the lease term or its extension has ended shall be considered unauthorized use for the purposes of clause 11 of this contract, and a report for misappropriation shall be filed.

2.2 Late Pickup: Within the "Check-out" schedule of the OK Mobility reservation, a grace period of 4 hours will be granted for the vehicle pickup at no additional cost. Once the courtesy period has elapsed, the lessee will have the possibility to reactivate their reservation within a maximum period of 48 hours from the "check out" time of the reservation, and always subject to availability and store hours. Reactivating the reservation will incur an additional surcharge by the customer unless specific conditions specify otherwise. The cost for this service is detailed in the attached Annex.

2.3 Pickup and return after hours: The vehicle Check-In and Check-Out can be conducted within the specified opening and closing hours of the selected Store in your reservation. However, if the Check-In or Check-Out occurs outside the designated Store hours, it will incur an additional cost as detailed in the attached Annex.

3. Driver(s): The Lessee and additional drivers must be at least 18 years old. They must show their European Identity Card or Passport and their driving license, both documents must be valid during the rental period, must be in physical format, legible, in good condition, but not photographs or photocopies of them. If necessary, the international driving license must be presented together with the valid driving license issued by the country of origin. The client will be responsible for ensuring that his/her driving license is valid for driving in the territory visited. Electronic or digital driving licenses will not be accepted. The conditions relating to young driver extra (aged 18 to 25, inclusive) and additional drivers (second and third drivers) are set out in point 17. Only the person(s) identified and accepted by OK MOBILITY in the Lease Agreement and/or any annex thereto are authorized to drive the Vehicle. Non-compliance with this condition will result in legal action by OK MOBILITY, and the named lessee may be held liable.

4. Vehicle maintenance: The Lessee receives the Vehicle in perfect condition and must maintain it in good repair and may not make any modifications to the exterior or the interior. If any modification is made, its restoration plus any possible damage will be charged to the Lessee. Repairs at the garage or replacement of parts may only be made subsequent express written authorization from the Lessor. No repair expenses will be reimbursed without the prior consent and approval of the Lessor of the estimate and the garage which makes the repair. In the event that such express written consent has not been granted, payments of said expenses, both for the garage and the replacement parts, will be the exclusive responsibility of the Lessee.

4.1. Vehicle Accessories: The Lessee will receive the vehicle with the necessary documentation, tools, vest, triangles, chargers, etc., as well as the vehicle key. The Lessee must inspect these accessories at the time of vehicle delivery at the beginning of the rental, and in case of any issues, must notify the store before departure. The Lessee agrees to return these accessories in the same condition as they were received. In the event of failure to return the accessories at the end of the rental contract, it will be the Lessee's responsibility to pay for the value of the accessories not returned as established in the document attached to this contract.

4.2. Vehicle Cleaning and Condition: The Lessee agrees to return the vehicle in a reasonably clean condition, both interior and exterior. If the vehicle is returned in conditions requiring extraordinary cleaning, an additional cleaning fee will be charged. The cost for this service is detailed in the attached Annex.

5. Vehicle Identification: The Lessee must keep the identifying stickers and registration holders of OK Mobility on the Vehicle leased in order that it may be identified. Removal of these elements will entail a surcharge for their restoration, plus payment of the possible administrative penalty imposed as a result thereof. According to certain municipal Ordinances, the document furnished to the Lessee which shows that the Vehicle is leased must also be always placed in a visible spot and, if this obligation is not fulfilled, said penalty must be assumed and the management expenses established in point 12 must be paid.

6. Objects found: The Lessee must remove all personal belongings from the Vehicle. The Lessor shall not be held liable for any items found in the Vehicle. Notwithstanding this, any item found in the Vehicle may be sent to the Lessee upon express written request at okmobility.com/feedback. In such a case, the Lessor will charge a handling fee for the shipment of the items, in addition to the shipping costs, which shall be fully borne by the Lessee.

7. In case of breakdown or accident outside the agreed rental period: Once the contractual relationship between the Lessee and the Lessor (hereinafter the “Parties”) has ended, the Lessee shall be responsible for 100% of the payment for any repairs and expenses incurred to the Vehicle.

8. Prices and rates: The Contract prices will be adapted to the General Valid Rate displayed for the entire public in the facilities and on the websites of OK Mobility or by other means determined by the Lessor, the content of which the Lessee expressly states they are aware of prior to this Contract, in particular those related to the type of vehicle and type of contract signed between the Parties. All prices will be indicated and valued in Euros (€). The price of fuel will be detailed when the Contract is signed between the parties. Due to the fluctuation in the prices of fuel, it is impossible to inform the Lessee in these General Conditions of the price thereof.

9. Coverage: All Groups/Segments include the mandatory Third-Party Liability insurance (CDW), which entails a damage excess. The amount of this excess depends on the category of the rented vehicle, with categories differentiated by Groups/Segments (as specified in the specific terms and conditions of the Contract). A range of optional coverages with different rates is available to the customer, as detailed in the following section. If the optional coverage (OK PREMIUM COVER) is not contracted, a hold will be placed on the Lessee's physical credit card for an amount ranging from 1.100€ and 4.000€ according to the Group/Segment of the Vehicle, as a pre-authorization to cover the excess and any possible damage. If the Lessee returns the Vehicle in the same condition as received, the blocked amount will be refunded.

9.1. Optional coverages:

9.1.1. Roadside Assistance Service (CAR): This supplementary coverage includes, in the event of a domestic breakdown of the vehicle, a 24-hour telephone service, by calling the following number: +33 185 852 103, vehicle replacement or substitution, roadside assistance via tow truck, attending to the scene of the incident as soon as possible. This additional coverage will not apply if the incident is a result of negligence on the part of the Lessee, or if the vehicle is involved in an accident or is immobilized due to crimes or offenses committed with it, as specified in sections 10.1 and 11. The cost for this service is detailed in the attached Annex.

9.1.2. OK PREMIUM COVER (OPC): This additional coverage includes a waiver of the excess, as well as the settlement fee in the event of damage and coverage for tires and windows. The surcharge for this additional coverage depends on the group/segment according to the vehicle category, specified in the rental contract. The cost for this service is detailed in the attached Annex.

9.1.3. OK SUPER PREMIUM COVER (OSPC): This additional cover includes an exemption from the excess as well as the settlement fee in case of damage; Wheels and windows; OPC; CAR; Medical assistance by telemedicine. The surcharge for this additional cover depends on the group/segment according to the category of the vehicle, which is specified in the rental contract. The cost for this service is detailed in the attached Annex.

9.1.4. OK LIMITED COVER (OLC): This additional coverage includes a waiver of the excess in the case of damage to wheels and windows, as well as roadside assistance (CAR). Additionally, it applies an extra reduction of the excess, offering the possibility to lower the financial liability in the event of other damage to the vehicle. The surcharge for this additional coverage depends on the group/segment according to the vehicle category specified in the rental agreement. The cost for this service is detailed in the attached Annex.

9.2. Excess/Deposit: Regardless of the coverages contracted, a block/hold will be placed on the physical credit card provided, as a guarantee for the fulfilment of the Lessee’s obligations towards OK Mobility, as well as for any potential liability arising during the rental period that must be assumed by the Lessee. The amount of the deposit will vary depending on the group/segment of the vehicle rented from OK Mobility and is differentiated by GROUP 1 / GROUP 2 / GROUP 3 / GROUP 4. This will be carried out by blocking/holding the corresponding amount on the physical credit card provided either by the main driver or by the additional driver who is listed and signs the contract. If it is not possible to carry out such block/hold, OK Mobility reserves the right to refuse the rental. A physical credit card is always required in order to block the Excess amount. Once the contract has ended and the necessary checks have been completed, if no issues related to the vehicle rental are identified, the blocked/held amount will be released. The release period will depend on the timeframe established by the issuing bank of the payment card provided. For further information on payment methods, please refer to section 18.

9.3. General exclusions of the coverage and their corresponding surcharges: All the detailed coverages options do not include the following services related to damages on the Vehicle, in the related to: Structural elements; undercarriage; interior and exterior equipment, and depending on the coverages contracted by the lessee, a roadside assistance charge may apply. This list is for informational purposes only, due to its extent, we refer to the attached Annex, where all possible damages and/or losses and related services, together with their respective prices, are specified in detail. This Annex is available to the general public at OK MOBILITY facilities, websites, or any other medium determined by the Lessor, and the Lessee expressly acknowledges having prior knowledge of its content before signing this Agreement. All prices shall be indicated in euros (€) and shall be used to charge the possible damages, losses, and related services in the invoice issued in the name of the Lessee. None of the coverages categories shall cover the damages caused to the insured vehicle as a result of: wars, catastrophes, and natural phenomena (hail, snowstorms, or others), terrorism, disturbances, or uprisings; actions by the State´s security forces and authorities, negligence on the part of the Lessee, abandonment, accident, or immobilization of the Vehicle due to crimes or offences committed whit it, and any other activity specified in sections 10.1 and 11. These damages and related services shall be at the expense of the Lessee. The coverage shall in no case cover personal effects left, stored, or transported in the vehicle. ** For security reasons, when purchasing the OK PREMIUM COVER / OK SUPER PREMIUM COVER, it may be necessary to present a Boarding pass. Failure to provide this document will result in a security deposit hold ranging from €1.100 to €4.000, depending on the vehicle category. This deposit will be utilized to cover expenses in case of negligence or potential late return of the vehicle.

10. In case of accident, criminal act or act of vandalism (see point 10.1) committed against the Vehicle, the Lessee is obliged to: A. Immediately report what has happened to the police. B. Complete the accident report using the official model located in the Vehicle, specifying at least the registration number, name and address of the other party and name of the insured and, where possible insurance policy number. C. Concisely and accurately described the accident and, where applicable, note down the names of any witnesses. D. Do not prejudge or acknowledge any responsibility for the accident. E. Do not abandon the Vehicle without taking the appropriate measures to protect it from damages, leaving it closed and without disturbing traffic. F. Immediately inform to OK MOBILITY of the accident by calling the emergency telephone number: +33 185 852 103. In the event of an accident or criminal act, the Lessor shall not be obligated to provide the Lessee with another rental vehicle. In such circumstances, it will be deemed that the Contract has been terminated between both parties, Lessor and Lessee, and the Lessee shall be responsible for settling all costs arising from the Contract with the Lessor. However, the Lessor may offer a replacement vehicle under the prevailing terms and conditions at that time, for the purpose of substituting the vehicle involved in the accident, criminal act, or act of vandalism. OK Mobility shall not be held responsible for any damages or losses caused to the transported goods or objects. The Lessor is exempted from any damage or harm arising from the driving of the vehicle or in the event of an accident or incident during the rental period.

10.1. The following are examples of criminal acts or acts of vandalism against the vehicle: Robbery or theft of the Vehicle. Robbery or theft of external or internal parts of the Vehicle such as wheels, tires, or seats. Burglary causing damages to the windows or bodywork of the Vehicle. Vandalism to the Vehicle. The above list is given merely by way of example and is not intended to be limiting in any way whatsoever.

11. Unauthorised use of the Vehicle: The Lessee shall bear the responsibility for using the Vehicle with utmost care, in accordance with its specifications, while adhering to the applicable motor vehicle traffic regulations. The Lessee must take precautions at all times to prevent any situations that may result in damage to the Vehicle or harm to third parties. Any case that breaches the stipulations of this paragraph shall also be deemed as unauthorized use. It is the Lessee’s obligation not to permit the driving of the vehicle by any person other than those authorized in accordance with this Contract, and they shall be liable to pay a charge for unauthorized use of the vehicle for this reason. The Lessee is directly responsible for any damage or injury caused to the vehicle or to third parties in such a case. The Lessee shall be fully liable for the damages caused to the interior and exterior of the vehicle due to its unauthorized use. In case of unauthorized use, the Lessee shall be required to pay all associated costs arising from such damages. The specified amount shall be settled by charging the Lessee's credit card, deducting it from the deposit amount, or through cash payment, with the Lessee providing explicit consent for all purposes. The Lessee's signature on the Rental Agreement shall be considered as acceptance of the general and specific conditions stated in this agreement. Unauthorized use encompasses diverse situations, including but not limited to the following examples:

Participation in competitions.
Illegal racing.
Driving without permission or a valid driving licence, or without the lessor's authorisation.
Allowing a third party to use the vehicle.
Pushing or towing any other vehicle.
Driving in areas unsuitable for public transport, such as beaches, racetracks, etc.
Driving on roads that could cause damage to the underside or oil pan of the vehicle.
Negligent behaviour when warning lights or signals appear on the vehicle’s dashboard, which the Lessee acknowledges with the signing of this contract.
Transporting goods or animals in the vehicle.
Transporting furniture, unless using vehicles specifically designed for this purpose.
Transporting people or goods that directly or indirectly involve payment to the Lessee (e.g., using the vehicle as an illegal "taxi").
Sub-letting the vehicle.
Transporting more passengers or luggage than authorised for the vehicle, according to the number of seatbelts.
Transporting luggage on the roof of the vehicle (fitting a roof rack is not permitted).
Leaving items visible in the vehicle.
Soiling the interior of the vehicle.
Driving the vehicle while fatigued, ill, or under the influence of alcohol, medication, or drugs. Reckless driving.
Driving contrary to traffic regulations.
Driving the rented vehicle by an unauthorised person not listed in the contract as a Lessee or additional driver.
Driving the vehicle outside the permitted area, as outlined in point 15 of these conditions.
Using the vehicle after the rental period has expired.
Failing to use a child seat if travelling with children under 12 years old or anyone shorter than 135 cm.
SMOKING INSIDE THE VEHICLE IS STRICTLY PROHIBITED. All our vehicles are strictly non-smoking. In the event of non-compliance, and if additional cleaning is required to remove tobacco odours, an extra charge will be added to the invoice to cover the costs of restoring the vehicle to its original non-smoking condition.

12. Traffic infringement: The Lessee shall be responsible for the payment of any fines issued during the vehicle rental period and must inform the Lessor of any infraction and/or penalty imposed on the Vehicle or the driver during said period. The Lessor, to the extent permitted by applicable law, may charge up to an amount of 25 euros for administrative costs incurred in processing the requests that investigative authorities or other third parties address to the Lessor in relation to administrative offences, possible criminal acts or other unlawful acts committed during the rental period for each case. The payment of fines and their management is not included in any of the coverages that may be contracted, unless otherwise indicated. In the event that the Lessor has paid an amount related to an infraction or other penalty committed by the Lessee during their rental period, the Lessee will be responsible for this amount, and it will be charged to the same payment method provided by the Lessee at the time of signing the contract. If the authorities seize the Vehicle due to an act or omission by the Lessee, for any reason, the Lessee will be responsible and will indemnify the Lessor for all expenses and lost profits that may have arisen as a result. Furthermore, a fee of 250 euros will be charged to the payment method provided at the time of signing the rental agreement for vehicle immobilisation, to cover towing fees and/or administrative costs that allow the Lessor to recover possession of the vehicle. This is without prejudice to claiming other amounts if the fees and/or towing costs exceed this charge. If the amount is lower, a refund will be made.

13. Joint and several liability: All Lessees and/or authorized drivers shall be jointly and severally responsible for all obligations arising from this agreement and the applicable laws.

14. Fuel policy: At the time of booking, and depending on the rate selected by the Lessee, one of the following options shall be applied:

a) Full/Refund: The Lessee shall pay 100% of the tank at Vehicle Check-Out, and the Rental Company shall check the fuel level in the tank during the Vehicle Check-In. At that time, the Rental Company will refund the remaining fuel in the tank based on the eight-eighths marker, minus the refuelling management costs.

b) Full/Full: At the time of Check-out, the Rental Company must be provided the Vehicle with a full tank of fuel. Similarly, the Lessee is required to return the Vehicle with a full tank at the time of the Check-in. In the event that the rental Company fails to comply with this requirement at the time of Check-in, they will incur handling cost, as well as the cost of refuelling the remaining litres required to reach a 100% of the tank. If the vehicle has been refuelled incorrectly, a charge for a full tank refill will be applied, in addition to an additional charge for the damage caused by the wrong fuel.

14.1. Electric Vehicles: We guarantee that the vehicle will always be delivered with at least 60% charge. It is not necessary to return it with a minimum battery level, and no charge will be applied based on the charge level. The Lessee agrees to strictly follow the charging instructions for the electric or plug-in hybrid vehicle. The use of unauthorised charging cables or other accessories not approved by OK Mobility for the vehicle or corresponding charging point is strictly prohibited. The Lessor is not responsible for any inability to recharge the vehicle at charging points. At the end of the rental, the supplied charging cables must be returned with the vehicle. If this is not done, the Lessor will charge the Lessee for the cost of the missing accessory.

15. Permitted Territory: Below is the list of authorised countries and territories where our vehicles are permitted to circulate: Germany, Andorra, Austria, Belgium, Croatia, Slovenia, Spain, France, Gibraltar, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, and Switzerland. Unless expressly authorised, it is prohibited to move the vehicle from the mainland to any island. It is prohibited to cross borders outside the European continent, including travel to Ceuta and Melilla. Furthermore, circulation is prohibited in the following countries, as well as any other not previously mentioned: Albania, Belarus, Bosnia and Herzegovina, Kosovo, North Macedonia, Moldova, Ukraine, Russia, Turkey, United Kingdom.

Territorial restrictions may vary depending on the country where the vehicle is rented. In the case of crossing into permitted territories, we recommend purchasing the International Supplement (INT). This supplement extends the rental terms and conditions to adjacent countries, provided they are one of the countries listed above, and under the coverage and liability conditions agreed upon in the current excess (As long as the vehicle is used in an authorised manner and accordance with these General Terms and Conditions and in compliance with the traffic regulations applicable in the country of use, including holding the necessary permits to drive outside the national territory, possessing the required documentation for such purposes, and adhering to the applicable toll rules and tariffs. In any case, the Lessee will be solely responsible for being aware of and complying with these requirements). If this supplement is not purchased and an accident occurs, the Lessee will be fully responsible for any damage to the vehicle, repatriation costs, and/or the total vehicle cost, as well as compensation for any damages caused. The vehicle may not be boarded or transported by any means of transportation without the prior written authorisation of the Lessor. Please note that some of our vehicles are equipped with GPS tracking devices, and if it is detected that the vehicle has exceeded the permitted territory due to fault or negligence, this will be considered a breach of contract, resulting in the immediate termination of this contract due to a contractual violation by the Lessor. A penalty will be applied in the amount specified in the attached Annex under the concept " Crossing into unauthorised territory," and the Lessor may also claim compensation for any damages exceeding this amount if the damages are greater.

16. Mileage: All authorized territories: 300 km per day within the rental period, up to a maximum of 3,000 km. Only if this limit ismexceeded or if the vehicle is used beyond the Contract's agreement, an additional charge for excess mileage will be applied.

17. Extras: The Lessor offers different types of extras to enhance the customer experience. You can check the cost of these services in the attached ancillary table to this contract.

17.1. Young Driver: Allows drivers between 18 to 25 and with a valid driver's license to rent a vehicle from our company and enjoy the same freedom and comfort as older drivers. If the driver is new and has less than one year of driving experience, it will be the responsibility of the lessee to carry the required identification in the country where they will be driving. The cost for this service is detailed in the attached Annex according to the Group/Segment of the vehicle stipulated in the contract.

17.2. Second and Third Driver: An optional extra so that a second and/or third person can drive the vehicle. The cost for this service is detailed in the attached Annex.

17.3. Child/Baby Seats: If minors with a height equal to or less than 135 cm will be transported, the Lessee must provide approved child restraint systems. If these systems are hired with OK Mobility, it is the Lessee's responsibility to ensure their correct installationn in the rented vehicle and their proper use. The Lessor assumes no responsibility for personal and/or material damages, direct or indirect, resulting from the installation, lack of verification, and/or incorrect use of the restraint system by the Lessee. Loss and/or breakage are not covered by any of our coverages.

18. Payments: The customer is required to pay all amounts due to OK Mobility by credit card (VISA, MASTERCARD or AMEX) or debit card, unless otherwise agreed. Reservations made through our website may only be paid for using the aforementioned credit or debit cards. Failure by the customer to meet any payment obligation shall entitle OK Mobility to automatically terminate the rental agreement and to demand the immediate return of the vehicle, as well as payment of the outstanding amount. To this end, OK Mobility may use third-party debt collection service providers, and the customer shall be liable for all costs incurred by OK Mobility during the debt recovery process, including, if necessary, the costs associated with recovering the vehicle.

19. Currency: The rates established by the Rental Company are valued in Euros (€) and can be converted into any other currency using the following converter: https://www.google.com/finance/converter. However, please note that the Rental company shall no be held responsible for any errors in the conversion. Payment can be made in the currency specified in the contract at all our facilities, exclusively with the credit cards mentioned in the previous section.

20. Taxes: All prices detailed in the rates include the applicable Value Tax (VAT). The Rental Company is not liable for any additional taxes imposed by any state, regional or local authority during the course of this Agreement.

21. Jurisdiction and Applicable law: This contract is governed by all of the National Legislation which is relevant to it. The Parties expressly submit to the Transport Arbitration Boards, Courts and Tribunals of the country for any incidents and matters which arise from this contract, except for those regarding consumer goods which will be governed by the jurisdiction established in their own regulations.

21.1. In accordance with the regulation on online dispute resolution for consumer matters (EU Regulation No. 524/2013), reference should always be made to the EU platform for online dispute resolution. It also applies if there is no will participate in said procedure. 22. Cancelation policy: All cancellations must be made through the following channels, depending on the case: If the cancellation is permitted under the rate conditions, it must be requested by calling +34 871 055 312. In the event of force majeure (such as natural disasters, wars, attacks, or the sudden serious illness or death of the Lessee, their parents, siblings, or children), duly substantiated, the cancellation must be processed via the link: okmobility.com/feedback, attaching the corresponding supporting documentation. For Non-Refundable Rates, no refund will be issued except in cases of force majeure as described above. OK MOBILITY is authorised to update these General Conditions and, consequently, make any modifications to the services it deems appropriate. OK MOBILITY must inform the Customer/Lessee in advance of the intended modifications, allowing them to properly exercise their right to reject such modifications applicable for the remaining contractual period. The aforementioned communications between the Lessor and the Lessee must be conducted through appropriate means, ensuring written evidence of such communications, and always within a reasonable timeframe. In the event that, within 15 days from the date OK MOBILITY communicated the relevant modifications to the Lessee, no response is received, such modifications will be deemed accepted.

23. Customer service and claims: If you have any suggestion for improving our services, please feel free to contact us in okmobility.com/feedback. Additionally, all of our facilities are equipped with official complaint forms that can be provided to you upon request from our staff members. We value your feedback and strive to continuously enhance our offerings based on customer input.

24. Framework agreement: These conditions constitute a framework agreement and apply to all rental agreements entered into between the Lessee and the Rental Company.

25. Translation: The Lessee has the right to receive a copy of these General Conditions in the official language. The availability of translation in other languages will be informed at our premises. In case of any discrepancies, The English version shall prevail.

26. Privacy Policy:

26.1. Processing of Personal Data: In accordance with the EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("GDPR"), and other applicable regulations, the Client is informed that the personal data collected for the purpose of contracting our products and services will be processed by OK MOBILITY FRANCE in its capacity as Data Controller (hereinafter, the "Controller").

26.2. Purpose and Legal Basis of the Processing: The personal data collected will be processed for the execution of the rental contract and all related services and products, as well as pre-contractual arrangements. The legal bases for the various processes are the execution of the contract, the consent given by the Client, compliance with legal obligations, and the legitimate interest of OK Mobility. The Client is informed that some OK Mobility vehicles are equipped with geolocators. Geolocation data will be processed for the purpose of vehicle recovery and driving control within the "Permitted Territory" (Clause 15), all based on the execution of the contract between the Lessor and the Client. 26.3. Recipients: The data of the data subjects will not be transferred to third parties, except for legal obligations, with their consent, to fulfil our contractual obligations, as well as to satisfy our legitimate interests.

26.4. Third-Party Data: In the event of providing personal data of third parties, the Client declares that they have the consent of the data subjects for this purpose, having previously informed them of the content of this information regarding data protection and the Privacy Policy of the Controller.

26.5. Data Subject Rights: Data subjects may exercise their rights of access, rectification, restriction, erasure, objection, portability, and, where applicable, not to be subject to automated individual decisions, by writing to the address indicated at the beginning of these General Conditions or by email to: rgpd@okmobility.com. Additionally, data subjects may lodge a complaint with a supervisory authority in the Member State of their residence, place of work, or the place where the alleged infringement occurred.

26.6. Additional Information: Data subjects can consult additional and detailed information on the processing carried out by OK MOBILITY FRANCE of their personal data in the Privacy Policy, located on our website.