Florida Terms & Conditions

SHUTTLE/ARRIVAL INFORMATION

FORT LAUDERDALE (FLL): Free shuttle bus service Terminal 1: Please walk to the car rental center and follow signs for Off Site rental cars and county buses. Proceed to bus stop G and await the One Switch Shuttle bus.

Terminals 2, 3 & 4: Please take the airport shuttle to the car rental center. Please follow signs for Off Site rental cars and county buses. Proceed to bus stop G and await the One Switch Shuttle bus.

Address: 260 SW 26th St, Ft Lauderdale 33315

Phone number: +1954 900 4536

ORLANDO (MCO): Upon arrival at Orlando International Airport, please proceed to the Ground Transportation Level

(1st Floor of the Terminal) which is one level below the baggage claim level, call us +1 (813) 547-2020 and wait for the shuttle identified as NEXTCAR at:

Terminal A, proceed to pick up spaces A11 – A12 or A13

Terminal B, proceed to pick up spaces B11 – B12 or B13

Address: 3255 McCoy Rd, Belle Isle, Florida 32812

Phone number+1321 800 6002

WhatsApp only: +1305 988 6125

TAMPA (TPA): Please take the Tram from the Airport to the Car Rental Center. Once at the Car Rental Center follow the signs "public bus/ off airport car rentals", take the elevator to level 1 and wait near the "drop off/pick up" sign. You will identify our representatives with ONE SWITCH and Mex Rent a Car logo.

Address: 5124 W Cypress Street, Tampa FL 33607

Phone number: +1813 547 2020

WhatsApp only: +1786 867 5372

MIAMI (MIA): After taking your luggage you must go to the MIA Mover Station located on the third level, between the Flamingo and Dolphin Parking Garages at the airport; it connects with the airport's third level moving walkways to the Rental Car Center. Then, take the exit of the building and you must go to the Shuttle Stop 1 or 2.

Our shuttle is identified with the logos ONE SWITCH RENT A CAR, ROUTES CAR RENTAL AND NEXTCAR. One of our uniformed staff will pick you up there and will take you to our offices where we will perform the corresponding procedures and be ready for your trip.

Address: 2301 NW 33rd Ave, Miami Fl 33142

Phone number: +1305 470 7556

WhatsApp only: +1786 862 2219

MIAMI BEACH (MIA2): You can locate the office with our team ONE SWITCH in the following address: 2720 Collins Ave, Miami Beach FL 33140

Phone number: +1305 614 3002

WhatsApp only: +1305 788 8834

MIAMI AVENTURA (AVE): You can locate the office with our team ONE SWITCH in the following address: 21006 W Dixie Highway, Miami FL, 33180

Phone number: +1786 740 3295

RULES

All customers should present the following documents in order to proceed with the rental:

Official ID (Passport or ID card).
Valid Driver’s License.
Credit or Debit Card on the main driver’s name.
Insurance coverage proof

The same credit card or same cardholder cannot be used to rent two or more vehicles within the same time period.

We recommend you to check more specifications on DRIVERS LICENSE and DEPOSIT.

You must present your company’s reservation receipt upon arrival at the rental office. In case you do not present the voucher, we are not responsible for any additional rental expenses. This applies when the reservation receipt has not been presented to the local agency at the time of vehicle collection. If you fail to present any of the required documents, if the documentation is invalid, or if you do not have sufficient funds on your credit card, the car rental agent may refuse to deliver the vehicle, and no refund will be provided. For any changes in pick-up time, please notify us in writing via email at help@rentcar.rent at least 48 hours prior to the reservation to ensure availability. If we receive notification later than that, availability for the rental vehicle or category is not guaranteed.

ADDITIONAL DRIVER

You can add up to 2 additional drivers. There is a charge from $12.99 USD plus tax per day per additional driver.

AGE

Minimum rental age: 21 years.

Young driver fee: Applies to all drivers under 25 years old (usually from $14.99 USD plus tax per day).

Maximum rental age: 74 years. o Senior driver fee: Applies to drivers aged 70 and above (typically from $9.99 USD plus tax per day).

DEPOSIT

Security Deposit: A deposit will be blocked on the customer’s credit card and held until 10 to 15 business days after the end of the rental period. The security deposit varies from $500 USD to $2,500 USD for all cars. Florida residents are required to pay a minimum $1,000 USD deposit when renting a vehicle.

The following payment methods are accepted: MasterCard, Visa, Diners, Discover. American Express it’s not accepted.

It is necessary to present a valid credit card in the rental office in the name of the main driver to pre-authorize or charge the deposit amount.

DRIVERS LICENSE

Authorized entities must have issued the driver’s license at least 2 years before the date of the commencement of the rental and should be valid for the next 30 days after the rental period concludes.

The renter must provide a valid driver’s license in the Latin alphabet. If the driver’s license is not in the Latin alphabet, an international driver’s license is required.

For Non-US Residents: A passport or another government-issued ID (in addition to the driver’s license) will be required.

FUEL

Our vehicle fuel policy is back-to-back. If we provided the vehicle with a full tank, it must be returned with the same amount of fuel to avoid additional charges. If the car is returned with a lesser amount of fuel, a refueling charge from $7.99 USD per gallon will apply. Please note that any unused fuel is not refundable.

Vehicle must be fueled with the correct fuel type, any damage resulting from improper fueling of the vehicle will be your responsibility.

GEOGRAPHIC

Vehicles can only be driven within the state of Florida. Under no circumstances may the vehicle leave the State of Florida. Otherwise, the renter will be charged a $1,000 USD plus tax cross-border fine, along with a mileage charge of $0.25 USD plus tax per mile for the entire rental mileage.

GRACE PERIOD

Reservations will be honored for a period of 1 hour after the confirmed pick up date and time. After this period, we cannot guarantee the reserved vehicle, but you can be sure we will do everything in our power to provide you with a vehicle.

Customers will have 1 hour after the confirmed drop off date and time. After this time, charges for an extra day may apply.

EARLY RETURN, LATE PICKUP, NO-SHOW, AND LATE DROP-OFF POLICIES:

a) Early Return: There is no refund for early return. All amounts paid are non-refundable. No exceptions.

b) No-Show Policy: If the renter does not appear within 1 hour after the scheduled pickup time, THE COMPANY has the right to declare a NO-SHOW event and may not provide a car if the renter shows up later. However, if the customer contacts and notifies us about the change in advance, the reservation will be subject to the availability of our vehicles. If the vehicle is available after placing a NO-SHOW on the reservation, a reinstatement fee of up to $65 USD plus taxes may apply.

c) Late Return: The vehicle must be returned by the date and time indicated in the Rental Agreement. There is a 1-hour grace period for returning the vehicle free of charges, depending on the hour of pickup. Otherwise, a Late Return charge of up to $160 USD plus tax may be applied or 1 day of rental, whichever is higher.

d) Cancellation Policy: Customers who fail to cancel their reservation at least 48 hours prior to pick-up time, fail to show up for the reservation, or do not qualify for the rental will be subject to a one-day rental charge or a $50 USD admin fee, whichever is higher. All cancellations must be made through the original booking source or notified in writing to our email address: help@rentcar.rent or customer.care@mexrentacar.com Once the rental vehicle has been checked out of our location, cancellations are not allowable, and the reservation will not be considered canceled, but completed.

INSURANCE AND WAIVER OPTIONS

• Additional Insurance (Collision Damage Waiver CDW) with zero excess/deductible must be purchased if using the following payment method(s): Cash, Debit cards.

INSURANCE POLICY:

• Collision Damage Waiver (CDW) can be declined using your credit card if the insurance offered by the card provides the necessary coverage. This option is available only if the payment for the car rental is made at the counter with the same credit card used on the website for prepayment. (if applicable)

• There is an additional charge from $24.99 USD per day for Collision Damage Waiver (CDW), subject to the vehicle category and excess amount.

• Supplemental Liability Insurance (SLI) is offered at the time of rental for an additional daily charge. If accepted, SLI provides the renter and authorized drivers with up to $1,000,000 USD combined single limit for third-party liability claims. There is an additional charge from $15.99 USD per day for Supplemental Liability Insurance.

• Insurance policies from Puerto Rico or Canada are not accepted.

• Deductible/Excess: The deductible/excess is the maximum amount you will have to pay to repair or replace the rental car if it is damaged or stolen.

NON-US RESIDENTS:

• To prove a customer’s non-US residence, the customer must be able to provide, upon our demand: o A Driver’s License from their country of residence in the customer’s name. o A returning ticket to their country of residence in the customer’s name, with a departure date.

US RESIDENTS:

• US residents must provide their own proof insurance as a (DECLARATION PAGE), your policy must be transferable to non-owned auto and for personal use. o We accept insurance from the following companies: State Farm, Liberty Mutual, Geico, Progressive, Mapfre, All State, USAA, Esurance, Farmers, Travelers, AAA, Nationwide, Auto owners.

• If you have your own insurance, you must provide your insurance DECLARATION PAGE, it must be printed within prior to the pickup of the vehicle. Alternatively, presenting the information in a mobile app at the time of pickup is acceptable. This information must match the name, last name, and address of the main driver on the reservation. The insurance must show/include a minimum USD liability coverage and provide full (collision and comprehensive) coverage for the rental vehicle. Florida State Minimums are required.

• The address on your driver’s license must match the address listed on your insurance policy.

INSURANCE RULES:

Policy Coverage and Valid Claims: If your policy coverage or any valid claims are refused by your insurance carrier, you will be financially responsible for repair costs and additional associated expenses such as: Loss of use, administrative fee, depreciation vehicle, appraisal fee, towing and notarial expenses, etc.
Waiver Deductible: most insurance coverage has a deductible amount. The renter may reduce the deductible amount to zero (waiver deductible) by paying an extra charge from $19.99 USD per day, provided that the vehicle is used in accordance with the Rental Agreement terms and conditions.
Minor Damage to Rented Vehicle: In case of minor damage to a rented vehicle (such as scratches, dents, etc.) that does not make the car inoperable (not all damages require immediate repair), the rental agency reserves the right to: Charge the customer’s credit card or withhold the required amount for future repairs from the security deposit or card in file, based on market rates, an Adm fee of $350 USD plus tax per affected panel may be charged in addition to the actual repair cost.
Your responsibility limits will be determined by the excess of the plan selected for your insurance coverage.

MILEAGE

Unlimited Mileage within the State of Florida (for non-Florida residents only). Florida residents are eligible for fifty free miles per day. Excess mileage costs $0.75 USD plus tax per extra mile.

Florida and Georgia residents are eligible for 50 free miles per day. Excess mileage costs $0.75 USD plus tax per extra mile, Florida and Georgia residents must provide their own insurance with full coverage and a major credit card, both in the name of the main driver.

NO SMOKING

Smoking is not permitted in our vehicles. If you smoke in one of our vehicles, you will be charged an additional cleaning fee of $250 plus tax.

ONE-WAY RENTALS

Domestic One-Way Rentals: Fees apply between the following locations: MIAMCO-FLL-TPA.

• MIA to MCO Branch from: $149.99 USD + tax

• MIA to FLL Branch from: $89.99 USD + tax

• MIA to TPA Branch from: $149.99 USD + tax

• MCO to FLL Branch from: $149.99 USD + tax

• MCO to TPA Branch from: $110 USD + tax

• TPA to FLL Branch from: $149.99 USD + tax

OPTIONAL EXTRAS AND MISCELLANEOUS CHARGES:

Infant / Child / Booster Safety Seats: Available from $6.99 USD plus tax per day. The renter is solely responsible for the proper choice and installation of a child safety seat.

Glass and Tire Cover (GTC): Available from $4.99 USD plus tax per day.

PAI / PEI Insurance: Available from $6.99 USD plus tax per day.

Roadside Assistance: Available from $2.50 USD plus tax per day.

Local Unlimited Miles for Florida-Georgia Residents: Available from $19.99 USD plus tax per day.

Cell Phone SIM Card: Available from $50 USD plus tax each.

AFTER - HOURS RETURN: For your convenience, we offer a VIP service at a cost of $150.00 USD plus taxes for returning outside of our regular service hours at the airport. Please call for more information or inquire at the counter.

TOLLS SERVICE / ELECTRONIC TRANSPONDER USE

In Florida, most roads, bridges, tunnels, and express lanes allow you to use a toll service, which grants renters the possibility of unlimited use of all Florida tolls.

• Toll Service: While toll service is not mandatory, all our rental cars come equipped with a non-removable transponder that is securely attached to the windshield. Unfortunately, personal transponder devices from customers are not allowed for use in our vehicles.

• Transponder Integrity: If a customer removes the pre-installed transponder, it may lead to damage, resulting in a fine from $250 USD plus tax. All transponders are provided with a seal confirming the integrity of the device. A transponder with a damaged seal is considered damaged.

We collaborate with a third-party company that offers two toll options:

Billing: The billing of the tolls

1. Unlimited Toll Option: From $12.99 USD plus tax per day, enjoy unlimited toll use with no charges after the rental ends.

2. Decline Toll Service: If you choose this option, from $14.99 USD plus tax admin fee per day, plus the value of the tolls consumed if tolls are used during the rental period.

TICKETS, CITATIONS, FINES, CLAIMS, AND INFRACTIONS:

a) Renter Responsibility: The renter is responsible for all tickets, parking and traffic citations, and any other fines incurred during the rental period.

b) Admin Fees for Tickets and Citations: An admin fee from $95 USD plus tax applies to each ticket or citation, if any. This fee covers post expenses, notary expenses, and our administrative costs. If the vehicle is towed due to parking in a prohibited area, failure to pay parking fees, or involvement in an accident, additional expenses from the towing company may apply. In such cases, a fee from $375 USD plus tax would be applicable for notarial expenses and administrative costs.

PAYMENTS

The following payment methods are accepted: MasterCard, Visa, Diners, Discover. American Express it’s not accepted.

It is necessary to present a valid credit card in the rental office in the name of the main driver to pre-authorize or charge the deposit amount.

ADDITIONAL INFORMATION:

• Vehicle Models: The makes and models mentioned are indicative only. You may receive vehicles from the same class, but specific models cannot be guaranteed. • Rate Calculation: Rates are typically calculated based on collection and return to the same rental location unless you specify a different pick-up and drop-off location during reservation.

• Rental days are calculated on a 24-hour basis from the scheduled pick-up time.

• Unconfirmed Reservations: Service is not provided for unconfirmed reservations. Make sure your reservation is confirmed before your rental period.

• Multiple/Duplicate Reservations: If you make multiple or duplicate reservations, they must be in different names. Otherwise, they may not be honored and could be subject to an admin fee or cancellation.

Lost keys or fobs:

If keys or fobs are lost or severely damaged, a Lost Key charge from $450 USD plus tax is applied (subject to the vehicle model). Additionally, there will be charges for keys/fobs delivery or vehicle towing to our nearest location. If you accidentally lock the keys or key fobs inside the vehicle and request assistance, we will charge you for the cost of delivering replacement keys (key fobs) and/or unlocking the vehicle, and/or towing the vehicle to our nearest location, depending on the circumstances. All these charges can be deducted from your security deposit or charged from the card on file.

Items Inside the Car:

Items inside the car are not subject to insurance coverage, except when the renter has purchased the PAI (Personal Accident Insurance) / PEC (Personal Effects Coverage) insurance.

Voiding of Insurance Coverage:

TPL (Third Party Liability), CDW (Collision Damage Waiver), SLI (Supplemental Liability Insurance), and Excess Protection may be voided if the renter breaches the Rental Agreement terms and conditions or if the accident/incident/loss occurred as a result of a prohibited use. (see back of the rental agreement).

Reporting Accidents or Losses:

The renter must immediately inform the rental agency about any accidents or damage, even if they are minor, noncompliance with these terms may void TPL, SLI, CDW, PAI/PEC, Excess Protection, if applicable.

The renter is prohibited to leave the place of an accident without an issued police report, as it may be considered a “hit and run,” which is a criminal offense under Florida law, unless your life is in imminent danger. o The renter is responsible for all damage inflicted on the rental unit, even when said damage is inflicted by a third party.

CONDITION OF VEHICLE:

Responsibility: It is the renter’s responsibility to thoroughly inspect the vehicle at pickup time. The vehicle must be returned in the same condition as when rented (both interior and exterior must be acceptable for further rental without cleaning) to avoid a regular cleaning charge from $35 USD plus taxes.

• Dissatisfaction: If the renter is not satisfied with the condition of the car, they should inform the station immediately for a replacement before checking out of the location.

• Additional Charges: Excessive staining, internal damage, smoking, or unpleasant odors will incur charges based on the supplier’s rates, starting from $250 USD plus taxes.

RENTAL DURATION:

Minimum Duration: The minimum rental duration/charge is 1 day.

Maximum Duration: For rentals longer than 30 days, the renter must return the vehicle to the rental office for maintenance and renewal.

RENTAL QUOTE INCLUDES:

Cancellation and Modifications: Free cancellation or modifications with a full refund up to 48 hours before pick-up time.

Fees Covered: Airport Surcharge, Vehicle Registration Fee, Energy Recovery Fee, VAT (Value Added Tax).

Unlimited Mileage within the State of Florida (for non-Florida residents only). Florida residents are eligible for fifty free miles per day. Excess mileage costs $0.75 USD plus tax per extra mile.

Shuttle Service: Complimentary shuttle service to and from our locations to the Airport Car Rental Center.

RENTAL QUOTE EXCLUDES:

Insurance (TPL, SLI, CDW, PAI/PEC).

Tolls Usage, Toll violation charges, tickets, parking and traffic citations, and related administrative fees.

Domestic One-Way Rentals: Fees apply between the following locations:

MIAMCO-FLL-TPA.

Delivery Collections.

GPS, child seats, etc.

Towing & recovery charges.

RENTAL RESTRICTIONS:

One-way rentals, international rentals, and cross-border rentals are not allowed.

Prohibited Uses: It is prohibited to use the vehicle for transportation network services (e.g., Uber or Lyft), food or delivery services (e.g., Uber Eats, Postmates, Instacart), or any other commercial purpose. Additional provisions of prohibited uses will be listed in the rental contract if applicable.

DISCLAIMER

The general policies presented do not include the complete terms listed on the rental agreement as these will be presented at the time of checkout of the vehicle.

COMPANY DECLARATION

We make reasonable commercial efforts to ensure the accuracy of all information posted on our website or distributed to other platforms. Our liability, if any, shall be limited to the amount of rental charges paid to us. The terms and conditions, as well as the prevailing law covering the rental, are those stated on the rental contract presented at the rental location. Please take the time to read our General Policy for valuable information. If you have any questions, feel free to call us.

WEBSITE DISCLAIMER

The photos that appear on our website are only representations of the vehicle type or category that may be available at your selected branch at the time of car pickup. The Company cannot guarantee that any specific vehicle or color will be offered or available at the time of pickup due to fleet variances in availability, location, date, or other factors impacting the actual fleet at the time of pickup.

PREPAID RESERVATIONS

Mex Rent A Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if the driver does not comply with the rules described on these terms, even if the booking has been prepaid. Therefore, it is very important that you comply with the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4624 2114.

CANCELLATIONS

If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4624 2114, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not canceled within a certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.

ONLINE BOOKINGS

Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.