Guatemala Terms & Conditions


ARRIVAL INFORMATION

Thank you for choosing Mex Rent a Car Guatemala. Our agents will be waiting for you at our office in the airport, you can find us in the car rental area. If you have any questions, please contact us at +50 (24) 7403 684.

 

RULES

It is important to know what documentation will be requested when you pick up your car:

  • Official identification (ID or passport).
  • Valid driver's license 
  • Credit card.

The same credit card or cardholder cannot be used to rent two or more vehicles within the same period of time.

 

ADDITIONAL DRIVER

A fee of $5.00 USD per day plus tax will be charged for each additional driver.

 

MILEAGE

Mileage is unlimited. 

 

ADDITIONAL EQUIPMENT

Baby seats can be rented at the counter for $5.00 USD per day plus tax.

 

FUEL

All vehicles will be delivered with full tank and the vehicle must return with full tank as well.

 

ONE WAY RENTALS

Rentals with return to another branch are not possible.

 

CAR CLEANING

Cars are delivered clean and must be returned in the same condition to avoid cleaning fees. Please do not smoke inside the vehicle. If smoke is detected, a cleaning fee will apply.

 

GRACE PERIOD

Your reservation will have a grace period of 1 hour after your confirmed arrival time. After this time, we cannot guarantee the reserved unit, but you can be sure that we will do our best to offer you a mobility solution. If you contact us or arrive later to access the service, the rental company will consider rescheduling, which will be subject to the availability of the reserved vehicle and the business hours at the chosen location.

 

PAYMENTS

We accept credit cards, debit cards, and cash

A deposit will be held in your credit card. The amount will depend on the vehicle and the insurance you decide to add. This deposit will be released once the rental is over and the vehicle is returned.

 

CANCELLATIONS

If your reservation was confirmed through the website www.mexrentacar.com or through our Reservation Center at +52 (33) 4624 2114, please use the same channel to cancel it. If your reservation was confirmed through a third-party site (broker, online travel agency, etc.), please use the same channel to request your cancellation. Some third-party sites charge cancellation fees if the reservation is not canceled within a certain period of time prior to your rental. Mex Rent a Car is not responsible for such cancellation fees.