You will find our point of contact right in the rental area (The service will be provided by our affiliate Green Motion). If you have any questions please call us at +52 (33) 4170 8243.
If your reservation was confirmed through the website www.mexrentacar.com or through our Reservation Center at +52 (33) 4170 8243, please use the same channel to cancel it. If your reservation was confirmed through a third party site (broker, online travel agency, etc.) please use the same channel to request your cancellation. Some third party sites have cancellation fees if the reservation is not canceled within a certain period of time prior to your rental. Mex Rent A Car is not responsible for such cancellation charges.
The additional driver has a cost of $5.00 USD per day plus taxes. The additional driver must meet the same requirements as the main driver.
The required deposit will be $450.00 USD. Accepted method for deposits: Credit Cards (Visa, MasterCard and American Express). The credit card must have been used for more than one year and be personalized (that includes your name and signature).
ONE WAY RENTALS
You can pick up your car in one office and return it in another. A drop-off charge may apply. For more information ask our agents at the counter. Vehicles collected in Mexico cannot be returned in the United States and viceversa.
The minimum age to rent a car is 21 years old. If the driver is 21-24 years old, an additional amount of $5.00 USD per day plus taxes will be charged.
All cars must be returned with the same amount of gasoline with which it was delivered at the beginning of your rental to avoid gas refill charges.
Vehicles cannot cross the border with the United States, Guatemala and / or Belize.
The mileage is unlimited.
All renters / drivers must present a valid driver's license when picking up the vehicle. It must have more than 1 year of use and be in the Roman alphabet.
Please do not smoke inside the vehicle. In case of smoke detection, a cleaning charge will apply.
Accepted methods for paying the rent: Debit or Credit Cards (Visa, MasterCard or American Express).
Your reservation will have a grace period of 2 hours after the confirmed time of arrival. After this time, we will not be able to guarantee the reserved unit, but you can be sure that we will do everything possible to offer you a mobility solution.
Mex Rent A Car reserves the right not to deliver the car if it considers that the driver is unable to drive or does not meet the established requirements, even if the reservation has been prepaid. Therefore, it is very important that you know the requirements that must be presented when picking up your vehicle. For more information please contact us at +52 (33) 4170 8243.
Mex Rent a Car includes the following coverage in all the rates displayed on our website www.mexrentacar.com for offices in Mexico:
- TPL (Third Party Liability): Coverage against damages caused to third parties / properties up to $ 750,000.00 MXN. Limits the driver's liability for the rental car to a 10% deductible on the commercial value of the unit, in the event of total loss or total theft. Partial theft, vandalism, or damage to parts or accessories are NOT covered.
You can select from the following additional protection options upon arrival. All of the following coverages are optional:
- CT (Total Coverage): Limits the driver's liability for the rental car to a deductible of 0% on the commercial value of the unit, in case of total loss or total theft. Partial theft, vandalism, or damage to parts or accessories are NOT covered. The cost of Total Coverage is $ 15.00 USD per day plus taxes.
It is important to know the documentation that will be requested when you pick up your car:
- Official identification (INE or Passport).
- Current driver's license.
- Credit card.
The same credit card or the same cardholder cannot be used to rent two or more vehicles within the same period of time. If you need to extend your rental, please notify our reservation center at +52 (33) 4170 8243 or contact the location directly.
Multiple or Duplicate Reservations: If you need to rent multiple vehicles for the same date period, make sure to use different names for each reservation, otherwise, duplicate reservations will be canceled automatically. Mex Rent a Car is not responsible for such cancellations.
Rates that are affected by a technical problem of the website, the database or other means or if the displayed rate is incorrect due to a technical problem or an attempt to manipulate the displayed rate, will not be honored by the location.
Due to the fluctuation of exchange rates, keep in mind that the amount charged to your credit card may differ from the price quoted on our page. The difference (if any) will depend on the exchange rate during the period between the moment the reservation was made and the moment the charge is reflected in your credit card statement. Similarly, in the event that we must make a refund to your account, we will refund the exact amount initially charged and we will not be responsible for any fluctuation that may result in a refund that is higher or lower than expected.