Serbia Terms & Conditions



ARRIVAL INFORMATION

Once you arrive to the International Arrivals in Terminal 2 take a left from customs exit door. After 5 steps you will find our walk in office. You can also contact us at 381644100041 for more pickup instructions.

ADDITIONAL DRIVER

Each additional driver costs $25.00 USD per rental/per month.

AGE

Minimum 21, maximum 75. A charge between $28.00 and $56.00 USD plus taxes per rental applies to renters between 21 and 23 years old, depending the car class selected.

CANCELLATIONS

If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4170 8243, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.

DEPOSIT

Deposit required can be from $338.00 to $2,000.00 USD depending the car class and the insurance included in your rental. Please ask for more information at the counter. Credit Card mandatory (Visa, MasterCard, American Express). Debit Cards are not accepted.

DRIVERS LICENSE

All renters and drivers must present a valid drivers license at the rental counter. License must have a minimum of 2 years of issuing.

EXCHANGE RATE

Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.

FUEL

Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges. Missing fuel charge of $3.50 USD per liter + Refueling charge $12.00 USD.

GEOGRAPHIC

Restriction to drive to the following countries and territories: Russia, Belorusia, Ukraina, Turkey, Albania and territory of Kosovo.

GRACE PERIOD

Reservations will be honored for a period of 2 hours after the confirmed pick up date and time. After this period, we cannot guarantee the reserved vehicle, but you can be sure we will do everything in our power to provide you with a vehicle.

INSURANCE AND WAIVER OPTIONS

You will be able to select one of the following additional coverages at time of rental:

TPL Third party Liability: Up to 1.5 million USD. Included in all rentals. CDW Collision Damage Waiver: Included in basic rate. The excess will vary depending the car class ($675.00 to $2,800.00 USD). TP Theft Protection: Included in basic rate. The excess will vary depending the car class ($675.00 to $2,800.00 USD). Zero Excess Coverage: Price can go from $6.80 to $28.00 USD, depending the car class selected. Please ask for more details at the counter.

MILEAGE

Unlimited.

NO SMOKING

Please do not smoke inside the vehicle. If any smoke is detected, a cleaning fee will apply.

ONE-WAY RENTALS

One-way rentals are available upon request. A drop-off fee may apply.

ONLINE BOOKINGS

Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.

OPTIONAL EXTRAS

Children under the age of 4 are required to travel in child seats. Child seats are available at $6.00 USD per day plus taxes each with a maximum of $45.00 USD per rental/per month. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged, a repair or replacement charge will apply. Winter Tires are available at $2.30 USD per day plus taxes with a maximum of $23.00 USD per rental/per month. Please ask at the counter in case these tires are needed. GPS units are available at $6.00 USD per day plus taxes with a maximum of $45.00 USD per rental/per month. WIFI HOTSPOT units are available at $6.00 USD per day plus taxes with a maximum of $45.00 USD per rental/per month.

PAYMENTS

The following are accepted: Credit and Debit Cards Visa, MasterCard, American Express and cash.

PRE-PAY

Mex Rent A Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if driver does not comply with the rules described on these terms, even if the booking has been pre-paid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4170 8243.

RULES

All customers should present the following documents in order to proceed with the rental:

  • Official ID (INE or Passport).
  • Valid Driver’s License.
  • Credit Card.

The same credit card or same cardholder cannot be used to rent two or more vehicles within the same time period.