Upon arrival please call +962 6562 0600 or +962 7999 33358 for shuttle pick up. Our staff will deliver the car outside the Airport terminal.
A charge of $10.00 USD per day plus taxes applies to each additional driver.
Minimum age permitted is 18 years old.
If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4170 8243, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.
Required deposits are based on the coverage included and it could go from 350.00 to 1,000.00 USD. The Credit Card granted for payments and deposits must have more than 1 year of usage.
All drivers must present a valid drivers license during pick up. The license must have more than 1 year of usage.
Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.
Vehicles cannot cross the border to other countries. For more information, please call +962 6562 0600 or +962 7999 33358.
Reservations will be honored for a period of 2 hours after the confirmed pick up date and time. After this period, we cannot guarantee the reserved vehicle, but you can be sure we will do everything in our power to provide you with a vehicle.
INSURANCE AND WAIVER OPTIONS
You will be able to select one of the following additional coverages at time of rental:
LDW (Loss Damage Waiver): When included waives the responsibility for any loss or damage to the rented car. The driver remains responsible for the excess of 350.00 USD. The deposit required will be of 350.00 USD. The cost of LDW is 25.00 USD per day plus taxes.
CDW (Collision Damage Waiver): When included waives the cost of any damage incurred to the rented car in the event of a collision. The driver remains responsible for the excess of 1,000 USD. And it costs from 15.00 to 25.00 USD per day plus taxes, depending on the type of vehicle.
The mileage is unlimited.
Please do not smoke inside the vehicle. If any smoke is detected, a cleaning fee will apply.
One-way rentals are available, a drop-off charge may apply.
Rates that are impacted by a website technical issue, database issue or other means will not be honored by the location if the rate display was inaccurate due to a technical issue or tampering issue to change the rate display.
Children under the age of 6 are required to travel in Child Seats. There is a charge of $15.00 USD per day plus taxes for each child seat. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged a repair or replacement charge will apply. (Subject to availability).
GPS units are available for $10.00 USD per day plus taxes. Please ask for details at time of rental.
The following are accepted for rental payment: Debit or Credit Cards (Visa, Master Card, American Express and JCB).
Mex Rent A Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if driver does not comply with the rules described on these terms, even if the booking has been pre-paid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4170 8243.
All customers should present the following documents in order to proceed with the rental:
- Official ID (INE or Passport).
- Valid Driver’s License.
- Credit Card.
The same credit card or same cardholder cannot be used to rent two or more vehicles within the same time period.