Croatia Terms & Conditions



SHUTTLE / ARRIVAL INFORMATION
Thank you for choosing Mex Rent a Car. Upon arrival to the Dubrovnik Airport, please walk to our office across the street from the main entrance to the main building of Dubrovnik Airport. You can also call 38-591-588-3154 for further assistance.

RULES
All customers should present the following documents in order to proceed with the rental:

  • Official ID (INE or Passport).
  • Valid Driver’s License.
  • Credit Card.

ADDITIONAL DRIVER
No charge applies for additional drivers. Up to 2 additional drivers per rental agreement.

AGE
Minimum age is 21. Maximum age is 75.

EQUIPMENT
Child Seats are available upon request at $6.00 USD each, per day, taxes included. GPS units are available upon request at 9.00 USD per day each, taxes included.

GAS
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.

GEOGRAPHIC
In order to cross the border you need to acquire the "Green Card" which cost 40.00 USD plus taxes (One time charge). You can then cross the vehicle into the following countries: Croatia, Bosnia and Herzegowina, Slovenia, Austria, Italy, Germany, Hungary, Serbia and Montenegro.

MILEAGE
Unlimited.

INSURANCE & WAIVERS
Please call 385915883154 for further information about our insurance options.

ONE-WAY
One-way rentals are available, a drop-off charge may apply.

PAYMENTS
The following are accepted for rental payment: Credit Cards (Visa, MasterCard and American Express).

DEPOSIT RULES
An additional credit card approval will be required in addition to the estimated total for the rental. The deposit amount will depend the vehicle and insurance selected.

PRE-PAY
Mex Rent a Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if driver does not comply with the rules described on these terms, even if the booking has been pre-paid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4170 8243.

SMOKING
We rent NON Smoking Vehicles. If the vehicle is return with smell of smoke, a cleaning charge will apply.

TOLL ROADS AND FEES
Customer will be fully responsible for tolls if any.

EXCHANGE RATE
Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.

CANCELLATIONS
If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4170 8243, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.