SHUTTLE / ARRIVAL INFORMATION
Thank you for choosing Mex Rent a Car. Our representative will await your arrival at the Airport. When exiting the arrival hall, an agent will be holding a sign with the customer`s name.
All customers should present the following documents in order to proceed with the rental:
- Official ID (INE or Passport).
- Valid Driver’s License.
- Credit Card.
First two drivers are free. Additional drivers are $13.00 USD plus taxes each (One time Charge).
Minimum age is 21. Maximum age is 75. An underage charge of $10.00 USD per day plus taxes applies for renters between 21 and 25 years old.
Children under the age of 4 are required to travel in child seats. There is a charge of $5.00 USD per day plus taxes for child seats.
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.
Vehicle cannot cross the border to other countries.
INSURANCE & WAIVERS
Please call 246 228 7368 for further information about our insurance options.
One-way rentals are available, a drop-off charge may apply.
The following are accepted for rental payment: Credit Cards (Visa, MasterCard and American Express).
An additional credit card approval will be required in addition to the estimated total for the rental. The deposit amount will depend the vehicle and insurance selected.
Mex Rent a Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if driver does not comply with the rules described on these terms, even if the booking has been pre-paid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 33 4624 2114.
We rent NON Smoking Vehicles. If the vehicle is return with smell of smoke, a cleaning charge will apply.
TOLL ROADS AND FEES
Customer will be fully responsible for tolls if any.
Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.
If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 33 4624 2114, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.