SHUTTLE / ARRIVAL INFORMATION
Upon arrival, please look for our uniformed representative that will be waiting for you with a sign with the Mex logo. You can also call us at 961-8131-4862 for shuttle pick up.
All customers should present the following documents in order to proceed with the rental:
- Official ID (INE or Passport).
- Valid Driver’s License.
- Credit Card.
Lebanese driver license or international driver license is needed.
A charge of $20.00 USD per day plus taxes applies for each additional driver.
Minimum age is 21 and the maximum is 70.
Child Seats are available upon request at $25.00 USD each, per day plus taxes.
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.
Vehicle cannot cross the border to other countries.
INSURANCE & WAIVERS
Please call 961-8131-4862 for further information about our insurance options.
One-way rentals are available, a drop-off charge may apply.
The following are accepted for rental payment: Credit Cards (Visa, MasterCard, American Express).
An additional credit card approval will be required in addition to the estimated total for the rental. The deposit amount will depend the vehicle and insurance selected. Deposits can go from $700.00 to $1,500.00 USD.
Mex Rent a Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if driver does not comply with the rules described on these terms, even if the booking has been pre-paid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4170 8243.
We rent NON Smoking Vehicles. If the vehicle is return with smell of smoke, a cleaning charge will apply.
TOLL ROADS AND FEES
Customer will be fully responsible for tolls if any.
Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.
If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4170 8243, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.