Poland Terms & Conditions



SHUTTLE / ARRIVAL INFORMATION
WAW Airport: Upon arrival and after collecting luggage please proceed to the arrival hall of Warsaw Chopin Airport. Please look for our representative who will be waiting for You next to the MEETING POINT (Terminal A - "Exit no. 2"), holding a MEX board with Your name written. If needed, please call: (+48) 733733739 for assistance. Also in addition to avoid no shows we will send confirmations to customers 1-2 weeks before arrival and the text message 1 day before pick up with our contact info, in the case email was provided when booked.
WMI Airport: Upon arrival please look for our office located in front of the Arrivals exit in the Rent a Car area. If needed, please call +48-7-3373-3739 for further assistance.
GDN Airport: Please look for our representative who will be waiting for you holding a MEX board with your name written. The car will be delivered in the P1 car park, 50 meters away from the exit of the arrivals terminal. If needed, please call (+48)798 944 344 for assistance.

RULES
All customers should present the following documents in order to proceed with the rental:

  • Official ID (INE or Passport).
  • Valid Driver’s License.
  • Credit Card.

Out of Hours Pickups - Out of hours service is available at this location with 24 hours minimum advance notice. Please call reservations at (+48) 733733739 for further information. There is a fee of 60.00 USD for out of hours service. This fee excludes VAT. It is recommended to quote your flight number at the time of reservation. Out of Hours Returns - If this is a meet and greet location there is not a drop box. All Out of Hours drops need to be arranged with our staff at the time of rental pickup. The vehicle should be parked on the car parks agrees at the time of pick up. The customer must return the keys to our staff at the arranged time and place. The customer should not leave a copy of the rental agreement with the keys. The customer does not need to leave contact information as this information is always requested from the customer at the beginning of the rental.

We provide 1 hour tolerance at drop-off worldwide. So if the customer picks up the car on Monday at 10am as long as he returns the car before Tuesday at 11am it will be counted as 1 day of rental.

Charges for toll roads are collected on entry and exit at toll-booths. All highway operators accept cash, payment, debit and credit cards. When traveling outside of Poland ask the Mex Representative for the toll rules of the countries you will be traveling to.

DRIVERS LICENSE
All drivers - primary renter and additional driver`s must produce a valid driving license with a minimum validity of 1 year. All citizens from EU, EEA member states and countries with international bilateral agreements - Republic of Korea and Japan are allowed to use their driving license issued by their country of origin within Polish territory at all times. Customers from USA, Canada and Australia should have a valid International Driving License - International Driving Permit - IDP issued by their country of origin. Citizens of the Republic of China are obliged to submit their driving license at the Citizens Affairs Department to be authorized by a public notary and be translated by a sworn translator in order to obtain a Polish equivalent. In addition to valid driving license, the primary renter must present a valid credit card in their own name. Actual list of countries that can drive on their Driving Permit issued by their country of origin can be found under a link: http://www.unece.org/trans/maps/un-transport-agreements-and-conventions-08.html

ADDITIONAL DRIVER
For each authorized additional driver a charge of USD 5.00 per day excluding VAT will be applied. Full rental conditions apply to all additional drivers. For each unauthorized additional driver a charge of USD 100.00 per day excluding VAT will be applied.

AGE
(Minimum - 18 and Maximum Age - 89). All car groups can be driven by the customers aged 18 years and above. A young driver fee in the amount of 10.00 USD excluding VAT will apply for drivers aged between 18-24 and on the condition they possess a driving license minimum 1 year.

EQUIPMENT
GPS devices are available at the counter for 10.00 USD per day plus taxes (upon re-quest). Child seats are also available for 10.00 USD per day plus taxes. Child seats are mandatory in Poland for children whose height is lower than 150 cm. MEX Poland offers Child Seat Infant for children from birth up to 36 kg. If a pick up location is served as M and G information regarding child seats has to be sent to the rental location together with the reservation. 10 USD per day excluding VAT. Snow chains are available for 10.00 USD per day plus taxes.

GAS
Return the car with the same amount of fuel as granted. The customer must pay for the missing fuel at the end of the rental. It is the customer`s responsibility to refuel with the correct fuel type. If the vehicle is returned with less than a full tank, a refueling charge in the amount of 2.00 USD per liter plus VAT will occur. Fuel prices are subject to change at any time.

MILEAGE
Unlimited.

GEOGRAPHIC & MILEAGE
Information regarding cross border has to be sent to the rental location together with the reservation or the renter must advise that the vehicle will be taken across an international border at the time of rental. The cost of cross border is 15 USD per day excluding VAT. Cars are permitted to travel into all European countries with the exception of: Albania, Belarus, Bosnia-Hercegovina, Macedonia, Montenegro, Russia, Serbia, Turkey and Ukraine. There is no minimum length of rental. A USD 1,000 penalty fee applies for violations of this restriction.

INSURANCE
Collision Damage Waiver /Theft Protection (CDWTP) covers the renter in cases of damage and/or theft/attempted theft to the rental vehicle with the customer`s responsibility limited to the amount of the excess/deductible. This amount depends on car groups and ranges between 650.00 USD and 1300.00 USD . CDWTP cost ranges between 10.00 USD and 15.00 USD per day plus VAT. CDWTP may be mandatory and included in rates. If CDWTP is declined; in cases of damage/theft of the rented vehicle, the customer will be liable up to the full value of the vehicle. 50 % Collision Damage Waiver /Theft Protection (CDWTP) covers the renter in cases of damage and/or theft/attempted theft to the rental vehicle with the customer`s responsibility limited to the amount of the excess/deductible. This amount depends on car groups and ranges between 325.00 USD and 650.00 USD. CDWTP cost ranges between 12.00 USD and 20.00 USD per day plus VAT. CDWTP may be mandatory and included in rates. If CDWTP is declined; in cases of damage/theft of the rented vehicle, the customer will be liable up to the full value of the vehicle. Loss Damage Waiver/Theft Protection Plus - exempts the customer from financial liability in cases of theft and/or damage to the rental vehicle. CDWTP cost ranges between 17.00 USD and 25.00 USD per day plus VAT. This coverage excludes fire damage cover and do not cover for damages to windshields, tires and/or rims, mirrors, undercarriage (including muffler and oil sump), interior (including boot), registration plates, wipers and car aerial.

Third Party Insurance has coverage limits for third party bodily injury or death cover up to 5,000,000 EUR and for third party property damage, 1,000,000 EUR. 2 USD per day excluding VAT.

RSA is 2.00 USD per day plus taxes. All information for the roadside provider is listed on the rental contract. Roadside assistance is available 24-7. In case of damage, accident or damaged - lost keys a tow truck from the insurance company is called. If the customer cannot continue his trip with the rented car a replacement will be provided. A phone number of the insurance company 24-7 is given to the customer with the car documents. No fees are charged for roadside assistance in the case of damage or accident. If the customer damages-loses the car keys and in cases of driver negligence or violation of the rental agreement the rental car company will charge the customer for all costs. In the case of the loss of car documentation, renters will be charged with the contractual penalty to the amount of 100 PLN -including VAT and for the loss of the vehicle keys the penalty will range between 1000-3000 PLN - excluding VAT. Wheels, Tires, Undercarriage and Glass Coverage - reduces financial liability for the customer to a deductible amount in cases of damage to the rental vehicle windshields, tires and/or rims, mirrors, undercarriage (including muffler and oil sump), interior (including boot), registration plates, wipers and car aerial. Collision Damage Waiver/Super Collision Damage Waiver/Theft Protection Plus is a package of insurance products for customers who do not have basic Collision Damage Waiver and Theft Protection - CDWTP - included in their rates and exempts the customer from financial liability in cases of theft and/or damage to the rental vehicle. This coverage excludes fire damage cover but includes cover for damages to windshields, tires and/or rims, mirrors, undercarriage (including muffler and oil sump), interior (including boot), registration plates, wipers and car aerial and includes Roadside Assistance. MPP costs 20.00 USD per day excluding VAT.

ONE-WAY
One-way rentals are available, a drop-off charge may apply.

PAYMENTS
ACCEPTED METHODS OF PAYMENT: DINERS CLUB, DISCOVERY, MASTERCARD, VISA credit cards and cash are accepted. Payment and Debit cards are accepted. SECURITY DEPOSITS (SD): For each rental deposit a credit card (VISA, MASTERCARD, DINERS, DISCOVERY) is required. Cash, credit and debit cards are also accepted. Deposit amount will cover CDWTP excess and a tank of fuel. For rentals without any insurance deposit amount will be 3000 USD and a tank of fuel.

DEPOSIT RULES
An additional credit card approval of $500.00 USD will be required in addition to the estimated total for the rental.

EXCHANGE RATE
Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.

CANCELLATIONS
If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4170 8243, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.