SHUTTLE / ARRIVAL INFORMATION
After your arrival at the airport, please call +1 604 276 8278 for the airport pick up service. The waiting time is about 10-15 minutes.
All customers should present the following documents in order to proceed with the rental:
- Official ID (INE or Passport).
- Valid Driver’s License.
- Credit Card.
All renters and drivers must present a valid drivers license at the rental counter. All Valid United States, Canadian, Mexico, International FULL drivers license accepted. All non full drivers licenses will need to be approved before pick up.
A charge of $9.99 USD per day plus taxes applies for each additional driver.
Minimum age is 18. A charge of $19.99 USD per day plus taxes applies to renters between 18 and 25 years old.
Children under the age of 4 are required to travel in child seats. There is a charge of $9.99 USD per day plus taxes for child seats. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged a repair or replacement charge will apply. Subject to availability.
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.
GEOGRAPHIC & MILEAGE
Rates with unlimited kilometers are only available for travel within British Columbia. If traveling in Alberta rates with unlimited kilometers will have a $20.00/day + taxes surcharge. Customers driving within other provinces will be charged $0.50/km, for every km driven, during the entire rental. USA Travel: Rate with unlimited kilometers are only available for travel within the state of Washington. If traveling within the state of Oregon and California rates with unlimited kilometers will have an additional charge of $20.00/day + taxes will be applied to the rental. Travel to, or within any other state is strictly prohibited. Customers driving within other states will be charged $0.50/km, for every km driven, during the entire rental.
Proof of insurance coverage is mandatory in order to decline our insurance packages and insurance proof must be presented at the rental counter at the time of pick up. Credit Cards insurance coverages do not have any third party liability coverage and a mandatory charge will apply.
One-way rentals are available, a drop-off charge may apply.
The following are accepted for rental payment: Visa, MasterCard, American Express.
An additional credit card approval of $500.00 USD will be required in addition to the estimated total for the rental.
Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.
If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4170 8243, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.