SHUTTLE / ARRIVAL INFORMATION
After collecting your luggage, please proceed to the car rental area where you will find the Mex Rent a Car booth. A uniformed Mex Rent a Car agent will arrange the shuttle to pick you up and drive you to our main office to collect your vehicle. Shuttles are blue with the Mex Rent a Car logo. You can also call +52 (33) 4170 8243 for additional pick up instructions.
All customers should present the following documents in order to proceed with the rental:
- Official ID (INE or Passport).
- Valid Driver’s License.
- Credit Card.
The same credit card or same cardholder cannot be used to rent two or more vehicles within the same time period.
Reservations will be honored for a period of 6 hours after the confirmed pick up date and time. After this period, we cannot guarantee the reserved vehicle, but you can be sure we will do everything in our power to provide you with a vehicle.
Early/Late Return: Your confirmed rental rate applies only to the exact reservation period booked. Returning the vehicle early or keeping the vehicle past the confirmed return date subjects you to an additional charge:
- Early Return: An additional charge of $31.90 USD including taxes will apply.
- Later Return: An additional charge of $38.28 USD including taxes will apply.
If you required an extension, please notify to our call center +52 (33) 4170 8243.
Multiple or Duplicate Reservations: If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservations will be automatically cancelled. Mex Rent a Car will not be responsible for such cancellations.
A charge of $5.09 USD per day including taxes applies to each additional driver.
Minimum age permitted is 18 years old. An additional charge of $12.76 USD per day will apply for renters between 18 and 25 years old.
Children under the age of 4 are required to travel in Child Seats. There is a charge of $7.64 USD per day including taxes for each child seat. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged a repair or replacement charge will apply.
Traveltab Navigator Plus units are available for $15.30 USD per day including taxes. This device includes GPS service and the possibility to request Internet access and telephone service “a-la-carte”. Please ask for details at time of rental.
Traveltab Adventurer units are available for $28.06 USD per day including taxes. This device includes unlimited Internet access, GPS and telephone service. Please ask for details at time of rental.
Vehicles must be returned with the same amount of fuel as at the start of rental to avoid refueling charges.
An additional charge will apply if crossing the US border. For additional details please ask our sales agents about our U.S. Insurance (USI). This option is only valid for rentals originated in México. Vehicles cannot cross the borders to Guatemala or Belize.
The mileage is unlimited.
INSURANCE & WAIVERS
Mex Rent a Car includes the following coverage in all its rates displayed on the website www.mexrentacar.com for destinations within Mexico:
- (RLP+CDW) Rental Liability Protection / Collision Damage Waiver: Protects you against claims for injury/damage you cause to third persons/their property up to $750,000.00 MXN. Limits the responsibility of the customer over the rented vehicle to a deductible of 10% of the car value, in case of accident or theft. Theft, vandalism or damage to parts and accessories are NOT covered.
You will be able to select one of the following additional coverages at time of rental. All the following coverages are optional:
CT – CT2 – CT3 (Total Coverage): Limits the responsibility of the customer over the rented vehicle to a deductible of 0% of the car value, in case of accident or theft. Theft, vandalism or damage to parts and accessories are NOT covered. You will have access to legal assistance if it´s necessary. This coverage extends the coverage of legal liability up to a maximum of $5’000,000.00 MXN. The liability insurance limits the responsibility of the customer over damages it may cause to third parties or properties only. Also, you will be covered for medical expenses in case of accident in the rented vehicle up to $40,000.00 MXN per occupant or up to the total number of passengers according to the characteristics of the automobile. Also, we will waive all, or a portion of, the cost of a roadside assistance service up to the amount of $5,000.00 MXN per incident. Benefits include emergency road service towing, winching, jump start, flat tire change, lockout service, and emergency fuel delivery. Some restrictions may apply, please ask for a copy of our RSA brochure at the rental counter. The cost of the Total Coverage options will depend on the rented vehicle category as explained below:
- CT: Vehicles that apply for this option are Mini, Economy and Compact. CT is $19.13 USD per day including taxes.
- CT2: Vehicles that apply for this option are Intermediate, Standard, Fullsize, Premium, Luxury, Mini SUV and Compact SUV. CT2 is $21.68 USD per day including taxes.
- CT3: Vehicles that apply for this option are All Terrain, PickUp, Intermediate SUV, Standard SUV, Fullsize SUV, Premium SUV, Mini Van, Intermediate Van, Fullsize Van, Compact Convertible, Special Sport and Special Convertible. CT3 is $25.51 USD per day including taxes.
USI (United States Insurance): It covers damage to third parties up to $50,000.00 USD (liability) and $10,000.00 USD (medical expenses) divided by the number of occupants. USI is $10.20 USD per day plus taxes.
One-way rentals are available, a drop-off charge may apply.
The following are accepted for rental payment: Debit or Credit Cards (Visa, Master Card, American Express and JCB).
Required deposits are based on the coverage included as explained below:
- RLP+CDW: An additional credit card approval of $10,000.00 MXN will be required in addition to the estimated total for the rental.
- CT – CT2 – CT3: An additional credit card approval of $1,500.00 MXN will be required in addition to the estimated total for the rental.
Accepted methods for deposits: Credit Cards (Visa, MasterCard, American Express and JCB). The Credit Card granted for payments and deposits must have more than 1 year of usage.
Mex Rent a Car reserves the right not to deliver the vehicle if it considers that the driver is not able to drive or if driver does not comply with the rules described on these terms, even if the booking has been pre-paid. Therefore, it is very important that you familiarize the terms and the documents that need to be presented at pick up. For more information, please contact us at +52 (33) 4170 8243.
Due fluctuations on the currency exchange rate, have in mind that the total charged on your credit card might differ from the total displayed on our website. The difference (if any) will depend on the currency exchange rate between the moment when the booking was made and the moment when the charge is reflected on your credit card statement. On the event we have to refund any amount to your account, we will refund the exact same amount charged originally and we will not be responsible for any currency fluctuation that may occur and that results in a higher or lower refund than the one expected.
If your booking was confirmed through the website www.mexrentacar.com or through our Call Center at +52 (33) 4170 8243, please use the same channel to request your cancellation. If your booking was confirmed through a third-party website (broker, online travel agency, etc.) please use the same third-party website to request your cancellation. Some third-party sites have cancellation fees if the booking is not cancelled within certain period of time. Mex Rent a Car will not be responsible for such cancellation fees.