Canada Terms & Conditions



SHUTTLE/ARRIVAL INFORMATION
Thank you for choosing Mex Rent-A-Car Canada.
Calgary: After you have retrieved your luggage from the baggage area please call us at 587-885-8888 for shuttle instructions and then cross the arrivals roadway and wait at the shuttle pickup area identified as bus bay number 22 opposite to door number 6 at arrivals level. Upon arrival at the shuttle pickup area please call us directly at 587-885-8888. We provide a free shuttle service to and from the International Airport and any Hotels within the vicinity of the Airport. A Free Shuttle service is only available within the business hours. We have a 24 hours key drop off.

Toronto: We provide a free shuttle service to and from the International Airport and any Hotels within the vicinity of the Airport. A Free Shuttle service is only available within the business hours. We have a 24 hours key drop off at the Best Western Plus Toronto Airport Hotel, and the shuttle can also be arranged with the hotel at a service charge of $10 to $20 to you. After hours shuttle service from the hotel is only available to the Airport. Please call for free shuttle 905-670-7368 or 1-888-317-9666.
From T1: Take escalators to door C to level 2, Take the Link train to Viscount Station. Take the elevators from the platform to the ground level.
From T3: Take the elevator at door D to level 3. Take the link train to Viscount Station and proceed to the ground level. There is a Courtesy phone inside Viscount Station.

DROP-OFF HOURS
For YYZ: We have a 24 hours key drop off at the Best Western Plus Toronto Airport Hotel, and the shuttle can also be arranged with the hotel at a service charge of $10 to $20 to you. After hours shuttle service from the hotel is only available to the Airport.

RULES
Client should present the following documents in order to proceed with the rental: Official ID (Passport), Valid Driver’s License and a Credit Card.

MULTIPLE or DUPLICATE RESERVATIONS: If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservations will be automatically cancelled. Mex Rent A Car will not be responsible for any cancelled reservations.

Vehicle will be held for you for 2 hrs beyond your reservation time. If you are late by more than four hours we cannot guarantee you a car. If you reserve a car to be picked up at the closing time, the grace period will be 30 minutes after closing time. After hours pickup past the grace period time will cost $60 in addition to the rate. Prior arrangements can be made for after hours pick up (maximum 2 hours) at an additional charge of $60. Please contact the office for details.

The vehicle displayed and models listed are the most common vehicles used by our car rental partners. We cannot guarantee the make or model of the rental vehicle will be the same as the vehicle displayed on our website.

ADDITIONAL DRIVER
Calgary: 2 additional drivers permitted at an additional charge of $7.99 per daily (per additional driver).
Toronto: 2 additional drivers permitted at an additional charge of $5.00 per daily (per additional driver)

AGE
Calgary: Minimum Age: 23.
Age 23 to 25 - $20 Surcharge applies.
Age 21+ for Moving Trucks.
Age 23+ for regular cars/minivans/SUVs.
Age 25+ for Luxury Vehicles and 12 passenger vans.

Toronto: Minimum Age: 23
Age 23 to 25 - $15 Surcharge applies.
Age 21+ for Moving Trucks.
Age 23+ for regular cars/minivans/SUVs.
Age 25+ for Luxury Vehicles and 12 passenger vans. 

CANCELLATION POLICIES
All Cancellations for non specialty vehicles must be submitted 72hrs prior to pick up time to avoid a cancelation charge; otherwise you will be charged one day rental charge at our regular rates.
Any cancelations on confirmed reservations for specialty or Luxury vehicles are subject to a full rental charge as per the reservation. This applies for the following vehicles: minivans, 12 passenger vans, SUVs, luxury vehicles, convertibles and moving trucks.

EQUIPMENT
GPS $9.99/day
Baby Seat $9.99/day 

GAS
Vehicle must be returned at the same level of fuel as rented to avoid a service charge of $25 plus cost of fuel.

MILEAGE
Calgary: Travel allowed in Canada and USA only. Unlimited kilometres allowed for travel in Alberta only. Local renters Alberta residents do not qualify for unlimited mileages. If the vehicle travels outside of Alberta, kilometers are 200km daily, 1400km/weekly, or maximum of 3000 km/contract. Local renter’s mileage is restricted to 200kmdaily, 1400km/Weekly & 3000k/monthly. Out of Province travel or crossing border to USA. Destination must be mentioned at the time of the rental. An additional charge of $9.99 daily will apply for out of province and $15.99 daily for USA travel. Non-authorized travel out of province or to USA will be fined.

Toronto: The maximum kilometres allowed per contract or per reservation are 3000 kms, 3000 kilometres are allowed as long as the vehicle remains within Ontario. If the vehicle travels outside of Ontario, kilometres are 200kmdaily, 1400km/weekly, 4000km/monthly. Local renter’s mileage is restricted to 200kmdaily, 1400km/Weekly & 4000kmmonthly. Luxury cars are allowed 100 kms per day and 12 passenger vans are 150 kms per day. The additional mileage will be charged depending on the vehicle size. Destination must be mentioned at the time of the rental. An additional charge of $5 daily will apply for out of province and $10 daily for USA travel. Non-authorized travel out of province or to USA will be fined.

GEOGRAPHIC
Cross border is allowed on additional request and for additional charges depending on the visited country/countries. Please ask at the counter upon arrival.

INSURANCE & WAIVERS
Calgary: Proof of insurance coverage is mandatory in order to decline our LDW packages and insurance proof must be presented at the rental counter at the time of pickup. Credit cards insurance coverage do not have any 3rd party liability coverage and a mandatory charge will be applicable. You may read your certificate of insurance online to confirm the coverage.

LDW options:
1.Low Cost (LDW) Save Money & Still Protect $ 2000 Deductible: $16.99/Day+ Taxes
2.Reduced Responsibility (LDW) $1000 Deductible: $21.99/day+ taxes
3.Drivers Choice Minimal Responsibility $500 Deductible: $25.99/day+ taxes

The only coverage applicable for international drivers, underage drivers and Class7 drivers will be: LDW $25.99/day ($2000 deductible).

Toronto: Proof of insurance coverage is mandatory In order to decline our LDW packages and insurance proof must be presented at the rental counter at the time of pickup. Credit cards insurance coverage do not have any 3rd party liability coverage and a mandatory charge will be applicable. You may read your certificate of insurance online to confirm the coverage.

The only coverage applicable for international drivers, underage drivers and G2 drivers will be: LDW $25.99/day ($2000 deductible).
Non-Specialty vehicles CDW Packages Summary: Compact, Intermediate, Mid-size, Full-size, SUV & Mini-Vans
Low Cost (LDW) Save Money & Still Protect $ 2000 Deductible: $16.99/Day+ Taxes
Reduced Responsibility (LDW) $1000 Deductible: $21.99/day+ taxes
Drivers Choice Minimal Responsibility $500 Deductible: $25.99/day+ taxes
3rd party coverage: $8.99/day+ taxes. This Charge is applied when your Gold or Platinum Cards are used for LDW Coverage for Rental Vehicles and you Do not have your own Car insurance providing Full coverage for Rental Vehicles (Non-Owned Auto Rental Coverage).
Specialty Vehicles LDW
Mustang $29.99/day ($2000 deductible)
12 Passengers $25.99/day ($1500 deductible)
Luxury Vehicles $50/day for $7500 deductible or $75/day for $5000 deductible.

ONE-WAY
One-way rentals are available, a drop-off charge may apply.

PAYMENTS
Mex Rent A Car Canada accepts the following methods of payment: Debit Card, VISA, Master Card, AMEX, Cash, and Dinners Club but we do not accept check as a payment method.

DEPOSIT RULES
We accept all the major credit cards for security deposit (VISA, Master Card, AMEX, Diners). We do not accept visa debits cards, cash or checks as a deposit. A minimum deposit of $500 plus rental amount is required at the time of pick up. All Luxury car rentals requires a minimum of $5000.00 deposit on a major credit card also specialty vehicles like 12 passengers require $1500 security deposit.